Senior Technical Success Manager

🕒 October 15

🇺🇸 United States – Remote

💵 $143.5k - $205k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Drive adoption and value realization by aligning Zscaler solutions to customer business goals • Track adoption milestones and monitor health metrics • Own customer relationships through regular QBRs/EBRs with technical stakeholders and executive sponsors • Identify early warning signals and develop mitigation plans to protect retention and renewal outcomes • Support highly regulated FedRAMP moderate and high customers (IL2-4 and IL5) • Enable and educate customers on feature adoption, best-practice rollouts, and new capabilities • Contribute to internal and customer-facing knowledge bases • Support accounts across the United States and work with the US Public Sector team

🎯 Requirements

• U.S. citizenship is required • Ability to gain and maintain a DoD/DoW security clearance (SECRET or TS) • 5+ years in customer-facing technical roles combining hands-on technical expertise with account management responsibility • Working knowledge of FedRAMP and security and compliance requirements governing US Federal Government customers • Solid grasp of HTTP, HTTPS, and DNS • Hands-on troubleshooting experience with Ping, Traceroute, MTR, and Wireshark • Experience across Linux, Unix, or Windows environments • Familiarity with SASE, SSE, ZTNA, ZIA, and ZPA • Knowledge of enterprise infrastructure and SAML, LDAP, and OAuth authentication protocols • Prior experience supporting US Federal Government customers in a technical capacity is preferred • Industry certifications such as CCNA, CompTIA Security+, CompTIA Network+, CISSP, CCSP, CPHIMS, or CHIME are preferred

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks • Hybrid working model and benefits

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