Remote Help Desk Analyst Jobs in the United Kingdom
Search 4 work from home help desk analyst positions available in the United Kingdom. Your career in truly remote companies - apply today.
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3 days ago
Technical Support Engineer providing frontline technical support to customers using Magnet's mobile access and extraction suite. Collaborating with teams to deliver exceptional customer service and issue resolution.
🇬🇧 United Kingdom – Remote
💵 £46.9k - £80.4k / year
💰 $74.4M Post-IPO Secondary on 2021-12
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
November 15
Job not on LinkedIn
Tech Support Specialist ensuring seamless IT support for contributors globally working with Lido software. Collaborating with DevOps and SecOps to resolve technical issues and improve user experience.
November 12
Technical Support Engineer providing advanced technical support for Magnet's SaaS and on-premises products. Collaborating with various internal teams to deliver exceptional customer service and solve technical issues.
🇬🇧 United Kingdom – Remote
💵 £46.9k - £80.4k / year
💰 $74.4M Post-IPO Secondary on 2021-12
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
September 24
Triage and resolve customer incidents for BeyondTrust's identity security SaaS. Document interactions, escalate complex issues, and collaborate with support engineers.
🇬🇧 United Kingdom – Remote
💰 Private Equity Round on 2021-05
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
Frequently asked questions
You need strong problem-solving skills, excellent communication abilities, and familiarity with IT systems and troubleshooting. Proficiency in remote desktop applications and ticketing systems is also essential, along with patience and a customer-focused approach.
Typically, you need a degree in information technology or a related field, along with relevant certifications like CompTIA A+ or ITIL. Experience in customer service or technical support can also be valuable.
Responsibilities include providing technical support to users, troubleshooting hardware and software issues, managing support tickets, and maintaining documentation. You'll also need to communicate effectively with users to guide them through resolving their issues.
Benefits include flexible working hours, reduced commuting time and costs, a better work-life balance, and opportunities to work with diverse clients. Remote work also allows for career growth in various IT fields without geographical limitations.