Customer Success Manager - EMEA

May 5

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AppOmni

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AppOmni is the pioneer of SaaS Security Posture Management enabling customers to achieve secure productivity with their SaaS applications$1. .$1

Cloud Security • SaaS Security • SaaS Compliance • SSPM • SaaS Security Management

51 - 200

💰 Series C on 2022-12

Description

• Manage and serve as the primary point of contact for all post-sales activity for AppOmni’s top enterprise customers through strong relationship-building, product knowledge, planning and execution • Be consultative and build in-depth relationships and a complete understanding of customer business goals and objectives. Develop a trusted advisor relationship with customer champions and executive sponsors to drive product adoption and ensure they are using AppOmni to achieve full business value. • Ensure that a plan is in place with each customer for deployment, change management and adoption programs. Monitor and identify adoption and utilization trends, provide recommendations based on customers' needs, risks, and strategy.

Requirements

• 10+ years experience in customer success in a SaaS organization, consulting, technical account management, or sales engineering. • Current experience working directly with large enterprise customers, Fortune 5100 companies, and C-level executives. • SaaS security experience, Cloud security experience, Identity and Access Management, or experience in other cybersecurity disciplines are strongly preferred • Experience supporting customer organizations comprised of security teams and business application owners • Working knowledge of common SaaS solutions such as Salesforce, M365, ServiceNow, Workday, Okta. • Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment. Startup experience is a plus. • Strong customer facing and presentation skills with the ability to establish credibility with multiple stakeholders. • Has handled difficult customers or situations and can demonstrate resolutions. • Proficiency in Salesforce, Gainsight, and Zendesk preferred. • Knowledge of Python or other languages is a plus. • You enjoy planning, adjusting, executing, winning, and celebrating as a team

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service