Analyst, AI Platform – Enablement

🕒 Setembro 25

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $112.000 - $126.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤖 Engenheiro de IA

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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11:11 Systems

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2020

🤝 B2B

🔒 Cibersegurança

🏢 Corporativo

💰 Private equity em 2021-10

B2B • Cybersecurity • Enterprise

A 11:11 Systems é um provedor de plataforma de nuvem resiliente e serviços de TI gerenciados, focada em ajudar organizações a modernizar, proteger e gerenciar sua infraestrutura. Eles oferecem nuvem pública e privada gerenciada, armazenamento de objetos de alto desempenho, backup (incluindo Veeam e Cohesity), recuperação de desastres como serviço (DRaaS) e um conjunto de serviços de segurança como varredura contínua de riscos, detecção e resposta gerenciada (MDR), SIEM gerenciado e EDR. Também fornecem soluções de rede (SD-WAN, SASE, conectividade gerenciada), consultoria e um Console de Nuvem para gestão centralizada, voltados para clientes empresariais e profissionais.

Descrição

• Administer approved enterprise AI platforms, including users and groups, licenses, access reviews, and standard workspace settings • Manage user provisioning, deprovisioning, entitlements, and the AI Support queue • Resolve Tier 1 and Tier 2 access, permission configuration, and usage issues • Monitor connector health, sync status, authentication state, and permission propagation • Coordinate vendor and internal technical escalations and user communications • Maintain operational runbooks, known-issue records, support procedures, change logs, and rollout communications • Onboard users and deliver demonstrations, office hours, workflow coaching, and training on approved tools, prompting practices, Glean usage, and responsible AI use • Create and maintain FAQs, how-to guides, troubleshooting content, release notes, and training materials for non-technical audiences • Help employees translate business tasks into safe, ethical, responsible, and effective AI-assisted workflows • Gather user feedback, identify adoption barriers and recurring support themes, and recommend enablement or process improvements • Track adoption, license utilization, support demand, enablement participation, and service performance KPIs • Complete routine access reviews, attestations, and governance reporting • Escalate misuse, safety concerns, policy exceptions, and out-of-scope technical issues • Follow company ethics, data handling, privacy, compliance, and policy requirements

🎯 Requisitos

• Bachelor’s or university degree in a related Information Technology field, or equivalent years of related work experience required • 3+ years of demonstrated experience in SaaS administration, enterprise applications, IT operations, technical support, enablement, or a similar environment • Hands-on fluency with enterprise AI tools such as Glean, Claude, Claude Code, Copilot, ChatGPT, or comparable platforms • Working knowledge of RAG, LLMs, prompting, grounding, agents, guardrails, and human-in-the-loop review • Experience administering a cloud or SaaS platform, including users, groups, permissions, configurations, identity and access workflows, and connector or indexing issues affecting content retrieval • Strong troubleshooting discipline and ability to isolate routine issues, create clear user guidance, and escalate problems with relevant findings and reproduction steps • Experience onboarding and coaching new users, communicating technical concepts clearly to non-technical audiences, collaborating across departments, and gathering feedback to improve adoption • Comfortable using dashboards, spreadsheets, or BI tools to track adoption and operational KPIs • Understanding of AI governance, ethical and responsible AI use, data handling, basic safety concepts, and escalation boundaries in an enterprise setting • Experience with ITSM workflows, vendor ticketing, low-code automation, or light scripting, enterprise search or knowledge systems, and AWS-hosted services such as Bedrock is preferred • Must be legally eligible to work in United States without visa sponsorship

🏖️ Benefícios

• Variable incentives such as bonuses or sales commissions • Comprehensive healthcare plan options • Retirement plan with company match • Life and other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs