Enterprise Solutions Manager

🕒 Outubro 13

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💻 Engenheiro de Soluções

👻 Score fantasma 14%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 28 dias.
• As vagas desta empresa costumam ser preenchidas em 37 dias.
• Sem salário divulgado.

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11:11 SYSTEMS

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2020

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A 11:11 Systems é um provedor líder de soluções em nuvem, oferecendo serviços que incluem nuvem pública e privada gerenciada, proteção de dados, recuperação de desastres e segurança. A empresa se concentra na modernização das infraestruturas de TI das empresas, aumentando a resiliência contra ameaças e simplificando a gestão por meio de tecnologia avançada. Com mais de 40 anos de experiência, a 11:11 Systems utiliza sua profunda expertise para personalizar soluções para diversos setores, como educação, governo e saúde, garantindo altos níveis de segurança e conformidade para seus clientes.

Descrição

• Lead and manage technical service delivery on large and complex accounts • Direct the design, implementation, and lifecycle management of 11:11 Systems' solutions • Lead a support team of subject matter experts across multiple platforms, operating systems, storage, and network technologies • Provide strategic business and technology support and counsel across customers' production and recovery environments • Develop and manage relationships with internal stakeholders, customer stakeholders, and executives • Document customers' current and desired states, business goals, challenges, capabilities, and IT investments • Provide technical and strategic direction from solution design through steady state • Serve as the single point of ownership for technology solutions and coordinate global resources • Implement and manage governance practices across change, incident, request, event, problem, and vendor management • Act as a trusted advisor and provide thought leadership • Direct lifecycle management activities and maintain technical documentation, configurations, application dependency maps, runbooks, procedures, patching schedules, architecture documents, recovery strategies, and contract changes • Develop recovery strategies to meet customer RTO/RPO and conduct periodic recoverability testing • Manage service and relationship risks and mitigate them • Support contract renewals by documenting and articulating customer value • Participate in engineering efforts to develop new capabilities for customer requirements • Identify sales opportunities and collaborate with Account Executives to grow revenue • Process customer self-service sales requests when needed • Drive service management disciplines around incident, change, and problem management to meet or exceed SLA targets • Develop content and lead Monthly Service Reviews, Quarterly Business Reviews, and other strategic client meetings • Follow the company's Code of Business Ethics, values, data handling agreements, work procedures, policies, data privacy practices, compliance training, and policy acknowledgements • Perform additional duties as assigned

🎯 Requisitos

• Bachelor's degree in Computer Science, Engineering, or a related field • 10+ years of professional IT experience • At least 3 years of demonstrated experience related to Enterprise-focused TAM role, Solution Architecture, and customer-facing service delivery within complex environments • Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud • At least one professional certification (e.g. ITILv3, TOGAF, PRINCE2), or equivalent demonstrable skills and experience • Functional knowledge and experience with Windows Server virtualization, including VMware and Hyper-V • Functional knowledge and experience with networking, including routing and switching, security, and firewalls • Functional knowledge and experience with storage and backup services/administration • Understanding of data models and data flows in complex multitier database and application environments • Unix/Linux knowledge • Knowledge of BCP and DR scenarios/solutions • Knowledge of multi-tier application architecture design • Strong interpersonal, customer service, and communication skills • Problem-solving skills to resolve technical issues • Ability to train customers to use systems and software • Must be legally eligible to work without visa sponsorship

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