Senior Manager, Renewals

🕒 Setembro 15

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $139.000 - $202.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 3%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 58 dias.
• As vagas desta empresa costumam ser preenchidas em 48 dias.

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1Password

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2009

🔒 Cibersegurança

☁️ SaaS

⚡ Produtividade

💰 $620.000.000 Series C em 2022-01

Cybersecurity • SaaS • Productivity

1Password é uma solução líder em gerenciamento de senhas, projetada para aprimorar a segurança de indivíduos, famílias e empresas. Ela oferece uma plataforma segura para armazenar e gerenciar senhas, informações sensíveis e credenciais de acesso em diversos dispositivos. Com recursos como Gerenciamento Avançado de Acesso, assegura efetivamente o acesso para cada identidade e aplicação, fechando assim as brechas de segurança deixadas por ferramentas tradicionais de gerenciamento de acesso. Confiável por 165. 000 empresas e milhões de famílias, o 1Password é reconhecido por sua satisfação do usuário e capacidades empresariais, tornando-o uma escolha principal para segurança digital abrangente.

Descrição

• Lead the global renewals function and own its operating model, team performance, and renewal outcomes • Lead, develop, and scale a high-performing renewals team across regions and experience levels • Own the global renewals forecast and retention outcomes, partnering with Customer Success and Sales on expansion opportunities • Establish standards for coverage, handoffs, risk management, negotiation, forecasting, and performance management • Coach managers and team members through deal reviews, call debriefs, calibration, and development plans • Partner with senior leaders to resolve complex renewal situations and embed learnings into the broader operating model • Design and improve renewal playbooks, commercial workflows, AI-assisted systems, and enablement programs • Provide insight into renewal performance, risk, expansion opportunities, and strategic priorities • Partner with senior GTM leaders to resolve risk and capture growth opportunities • Report to the Senior Director, Customer Success

🎯 Requisitos

• Lead renewals, customer success, account management, or a related post-sale function in B2B SaaS, with a demonstrated record of owning retention outcomes • Manage global or senior renewals teams, including hiring, developing, and supporting managers or team leads • Lead complex renewal negotiations with enterprise customers and build repeatable renewal motions for smaller customer segments • Strong knowledge of renewal frameworks, commercial terms, pricing, procurement, legal processes, forecasting, and retention metrics including gross retention rate, net retention rate, churn, renewal rate, and expansion • Experience using Salesforce, Gainsight, or comparable customer success platforms to manage customer health, risk, forecasts, and team performance • Experience partnering across Customer Success, Sales, RevOps, Finance, Legal, Support, Solutions Engineering, and Product • Experience in cybersecurity, identity security, or identity and access management • Experience as a 1Password user or practitioner is a plus • Legally authorized to work in the United States or Canada; 1Password will not offer work authorization, relocation assistance, or visa sponsorship/transferring • Successful applicants must complete a background check

🏖️ Benefícios

• Immediate participation in benefits program, including health and dental benefits • 401(k) (USA-based roles) • RRSP (Canada-based roles) • Generous paid time off • Equity grant / RSU program for most employees • Participation in incentive programs, where applicable • Maternity and parental leave top-up programs • Retirement matching program • Free 1Password account • Paid volunteer days • Peer-to-peer recognition through Bonusly • Remote-first work environment • Accommodation available upon request • In-person onboarding in Toronto for all go-to-market roles • Occasional travel, including department-wide offsites, quarterly department meetings, and periodic customer events • Leadership roles can expect to travel once per month on average

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