Customer Service Administrator

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🕒 Julho 27

🌐 Filipinas, África do Sul – Remoto

🇵🇭 Filipinas – Remoto 🇿🇦 África do Sul – Remoto

⏳ Contrato/Temporário

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

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20four7VA

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2010

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

20four7VA é uma empresa especializada em serviços de assistente virtual que oferece soluções de staffing remoto personalizáveis para negócios de todos os portes. A companhia disponibiliza uma ampla gama de serviços de assistente virtual, incluindo atividades administrativas, suporte ao negócio, marketing e assistência técnica, ajudando os clientes a ganhar eficiência e reduzir custos operacionais. Com uma equipe robusta de assistentes virtuais (VAs) altamente qualificados, a 20four7VA garante que os clientes possam focar no crescimento do negócio enquanto suas diversas necessidades são atendidas por profissionais especializados.

Descrição

• Make outbound calls to tenants to schedule health and safety inspections • Coordinate inspection appointments between landlords, tenants, and service providers • Handle tenant inquiries and concerns related to scheduled property inspections • Maintain accurate records of tenant communications and appointment confirmations • Follow up on missed appointments and reschedule as needed • Book jobs and inspections via phone and through our online booking system • Responsible for tenant communications related to health and safety compliance scheduling • Support increased workload during peak compliance periods (August–March) • Collaborate with an established team managing 30,000+ annual client relationships • Each engagement is based on a defined scope of work and is governed by an independent contractor agreement.

🎯 Requisitos

• Excellent verbal and written English communication skills with a professional telephone manner. • Strong mathematics and numerical skills. • Fast typing speed of 60–70 words per minute (WPM). • Previous experience in customer service, call handling, appointment scheduling, or administrative support. • Excellent attention to detail and accuracy. • Strong multitasking, organizational, and time-management skills with the ability to manage multiple schedules and priorities. • Ability to handle sensitive conversations regarding property access, compliance, and tenant communications with patience, diplomacy, and professionalism. • Comfortable coordinating with multiple stakeholders while maintaining excellent customer service. • Understanding of UK rental property regulations and tenant rights is preferred. • Ability to work independently, prioritize tasks effectively, and meet deadlines.

🏖️ Benefícios

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • And more!