Customer Success Manager

🕒 Julho 28

🏈 Ohio, Texas – Remoto

🏈 Ohio – Remote 🤠 Texas – Remote

💵 $78.000 - $84.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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3E

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1988

📋 Conformidade

☁️ SaaS

🤝 B2B

Compliance • SaaS • B2B

A 3E é uma empresa de software de conformidade regulatória que fornece soluções de nível empresarial para gerenciamento e autoria de fichas de dados de segurança (SDS), visibilidade da cadeia de suprimentos e sustentabilidade. Com base em três décadas de inteligência regulatória selecionada, a 3E oferece dados regulatórios habilitados por IA, APIs integradas, integrações SAP e ferramentas de fluxo de trabalho para ajudar fabricantes, fornecedores e profissionais de conformidade a gerenciar requisitos regulatórios globais (REACH, TSCA, GHS, PFAS, Proposição 65, etc. ), automatizar fluxos de trabalho de SDS e apoiar a transparência e os relatórios de sustentabilidade dos produtos. A empresa atende grandes clientes B2B e redes de fornecedores, gerenciando dezenas de milhões de SDS e engajando centenas de milhares de fornecedores.

Descrição

• Build trusted relationships with customer stakeholders across your assigned book of business • Partner closely with your Account Manager to support renewals, retention, and growth opportunities • Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively • Execute customer success plans that align product value to each customer’s goals and priorities • Conduct proactive outreach and regular customer meetings to maintain engagement and momentum • Identify at-risk accounts early by monitoring product usage, customer engagement, and feedback signals • Develop and execute action plans to mitigate risk and improve customer outcomes • Act as the voice of the customer internally, partnering with Product, Support, Sales, and other teams to remove barriers and improve the customer experience • Build working knowledge across 3E’s product portfolio, becoming a trusted resource for customers and internal partners • Share customer insights and product feedback to help improve internal processes, support strategies, and service delivery

🎯 Requisitos

• 2+ years of experience in Customer Success, Account Management, client services, or another customer-facing role • Experience in SaaS, technology, information services, or a similar environment • Strong relationship-building skills and the ability to establish credibility with a range of customer stakeholders • A customer-first mindset paired with strong business and commercial awareness • Experience driving product adoption, engagement, and customer outcomes • Ability to work cross-functionally and collaborate effectively with Sales, Product, Support, and other internal teams • Strong communication skills, with the ability to explain value clearly and confidently • Comfort navigating ambiguity, shifting priorities, and a fast-paced environment • Ability to learn multiple products and become a strong generalist across a broad solution set • Experience supporting renewals, retention, or expansion within a recurring-revenue business (preferred) • Familiarity with customer success metrics such as NRR, usage trends, and engagement cadence (preferred) • Experience using CRM and customer success tools such as Salesforce or similar platforms (preferred) • Exposure to environmental, regulatory, compliance, or other complex B2B software environments (preferred) • Experience supporting mid-market or enterprise customers (preferred) • Experience working with geographically distributed customers and traveling for onsite meetings (preferred)

🏖️ Benefícios

• Health, dental, and vision insurance • Life insurance and disability coverage • Open PTO and parental leave • 401(k) plan with company matching • Employee assistance program • Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)