Customer Success Manager

🕒 Julho 28

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Pencil

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

🤖 Inteligência Artificial

📣 Marketing

🤝 B2B

💰 $2.750.000 Seed Round - Pencil em 2020-04

Artificial Intelligence • Marketing • B2B

A Pencil é uma plataforma criativa impulsionada por inteligência artificial para profissionais de marketing e marcas. Ela utiliza inteligência artificial generativa para produzir criativos de anúncios (imagens e vídeos) e variações de conceitos, projetados para anunciantes de marketing de performance e e-commerce, ajudando equipes a escalar a produção criativa e testar rapidamente muitas variantes de anúncios. A Pencil se posiciona como uma ferramenta B2B para equipes de marketing e agências.

Descrição

• Own and lead one of our largest, high-value enterprise accounts, driving deep adoption, renewal success, and long-term growth. • Build and maintain strategic relationships across multiple business units, agencies, and departments. • Design and execute scalable onboarding and training programs, tailoring bespoke approaches where needed for enterprise clients. • Drive adoption and engagement using data-led insights to inform strategy and client actions. • Lead renewal strategy, reduce churn, and increase customer satisfaction (NPS/CSAT). • Identify and support expansion opportunities in partnership with Account Managers. • Collaborate with Product, Engineering, and Creative to advocate for customer needs and influence roadmap priorities. • Contribute to internal enablement, playbooks, and scalable customer success initiatives. • Actively engage in the Pencil Community, supporting and celebrating customer success with GenAI.

🎯 Requisitos

• Extensive experience in Customer Success, Onboarding, or Implementation within SaaS or creative technology. • Proven track record of improving adoption, retention, and satisfaction across enterprise clients. • Experience managing or scaling programs across large brands with multiple sub-brands or business units. • Strong data literacy and ability to translate insights into action. • Excellent communication and presentation skills. • Familiarity with advertising, marketing technology, or generative AI (preferred).

🏖️ Benefícios

• 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme • Health insurance / private medical cover • Monthly stipend towards wellness, fitness, and learning and development • Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy • On-site access to our customer’s New York office for collaboration and partnership. • Flexible working hours.