Major Customer Success Manager

Vaga não está no LinkedIn

🕒 Julho 28

⛰️ Colorado – Remoto

⛰️ Colorado – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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Windstream

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2006

📡 Telecomunicações

👥 B2C

Telecommunications • B2C

A Windstream é uma provedora de internet e telecomunicações dos EUA que oferece banda larga de fibra residencial, Wi-Fi de toda a casa, serviços de TV e telefone sob a marca Kinetic. A empresa comercializa múltiplas faixas de velocidade de fibra (desde o nível básico até multi-gig), instalação profissional e equipamentos (gateways Wi-Fi eero), pacotes com parceiros wireless e de streaming, e enfatiza cobertura 100% fibra nas áreas suportadas, alta confiabilidade de rede e suporte ao cliente 24 horas por dia, 7 dias por semana.

Descrição

• The Major Customer Success Manager assures us customers are satisfied with services and are realizing the value of their investment in Uniti. • The role proactively engages customers to provide product and feature updates, helps customers increase usage of product features, facilitates product training, and identifies opportunities to deepen and expand customer relationships based on real-time insights into customer needs. • The Major Customer Success Manager also orchestrates issue resolution on behalf of the customer and is often the primary point of contact working with other teams behind the scenes to deliver on the customer’s promise. • Partner closely with Enterprise Sales Executives within their shared geographic region. • The joint Sales and Customer Success team will co-develop customer plans and prioritize opportunities. • Conduct regular customer check-ins to build trust, introduce products and features, intervene where there are issues, and consistently achieve high customer satisfaction. • Address the root cause of problems to improve the customer experience. • Monitor customer health indicators and build personal relationships with customer stakeholders to flag and preempt issues before they put the customer relationship at risk. • Partner with Access Ops teams to prioritize advanced access conversions. • Build logical product progression perspectives to ensure high rates of migration to advanced access and uptake of strategic products. • Increase customer awareness of the benefits of conversions and facilitate the customer journey through the migration process.

🎯 Requisitos

• Bachelor’s degree and 9+ years professional level related experience or an equivalent combination of education and professional related experience. • 3-4 years customer relationship management experience • Experience in the technology or telecom sectors • Track record of cross-disciplinary team collaboration, influencing and effective stakeholder management • Ability to build compelling product use cases. • Ability to effectively resolve complexity and overcome roadblocks to achieve tangible outcomes.