English Gaming Support Agent

🕒 4 dias atrás

🌐 Colômbia, Costa Rica, +5 outros países – Remoto

🇨🇴 Colômbia – Remoto 🇨🇷 Costa Rica – Remoto 🇸🇻 El Salvador – Remoto 🇬🇹 Guatemala – Remoto 🇳🇮 Nicarágua – Remoto 🇵🇦 Panamá – Remoto 🇵🇪 Peru – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

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5CA

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1998

🤝 B2B

🎮 Jogos

B2B • Gaming

A 5CA é uma empresa de terceirização de experiência do cliente (CX) e suporte técnico que oferece serviços de atendimento ao cliente e suporte a jogadores multilíngues e remotos — com forte foco na indústria de jogos. A empresa enfatiza uma força de trabalho totalmente remota (100% trabalho em casa desde 2005), atende grandes clientes do setor de jogos há mais de 20 anos e contrata funções como Agente de Suporte a Jogos, Agente de Suporte ao Cliente e Agente de Suporte Técnico em vários países e idiomas.

Descrição

• As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. • You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. • You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. • You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

🎯 Requisitos

• You speak and write English at an advanced level (minimum C1). • You are located in Colombia, Costa Rica, El Salvador, Guatemala, Nicaragua, Panama, or Peru. • You have in-depth gaming knowledge and love anything related to video games. • You own a modern gaming PC/laptop. • You are a fast learner, take initiative and excel at troubleshooting. • You have a dedicated quiet workspace located within your residence. • (Optional) Experience in a Customer service environment is a plus.

🏖️ Benefícios

• The flexibility to work 100% remotely with no wasted commute time and travel costs. • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. • A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. • Innovative digital tools and comprehensive training, with access to our library of online training courses. • Various learning and career development initiatives throughout the year. • Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few.