Account Manager – U.S. Customs Brokerage

🕒 Março 18

☕ Washington – Remoto

☕ Washington – Remote

💵 $60.000 - $70.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

🚫👨‍🎓 Sem graduação necessária

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A & A Customs Brokers

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1979

🤝 B2B

📋 Conformidade

🚗 Transporte

B2B • Compliance • Transport

A & A Customs Brokers é uma corretora de despacho aduaneiro e conformidade comercial licenciada que atende empresas que importam e exportam entre o Canadá e os Estados Unidos. Com mais de 46 anos de experiência, a empresa oferece serviços de despacho aduaneiro (Canadá e EUA), gestão e integração CARM, consultoria comercial, restituição de impostos, documentação de exportação, licenças e resoluções antecipadas, avaliação e classificação tarifária, auditorias e recursos, e suporte à logística internacional. A A & A se concentra em ajudar clientes B2B em diversos setores (alimentos e bebidas, maquinário, madeira, varejo, automotivo, farmacêutico e mais) a navegar pelos requisitos regulatórios e otimizar os envios transfronteiriços.

Descrição

• Coordinate all aspects of new U.S. client activation, ensuring systems, documentation, and operational workflows are fully aligned with CBP requirements • Review, validate, and process U.S. Customs Power of Attorney (POA) documentation in accordance with 19 CFR §141.32 • Ensure all regulatory, financial, and compliance documentation (e.g., terms and conditions, credit applications) is properly completed and stored • Support the development of client-specific SOPs and operational training to ensure seamless handoff and execution by the U.S. operations team • Assist Client Services with initiatives such as time-sensitive client communications, regulatory updates, and service notices • Support proactive outreach efforts to improve client engagement and service transparency • Take ownership of selected client accounts requiring quarterly or annual business reviews; coordinate agendas, track outcomes, and ensure alignment with client expectations • Act as the first point of contact for U.S. brokerage clients with operational questions directed to Client Services • Manage communication and resolution of client issues, escalating to the Manager of U.S. Operations when necessary • Recommend improvements to onboarding workflows, documentation practices, and service touchpoints

🎯 Requisitos

• 2–4 years of experience in U.S. customs brokerage • Working knowledge of CBP regulations, POA processing, and U.S. import procedures • Strong communication, problem-solving, and organizational skills • Ability to handle multiple client accounts and manage onboarding with accuracy and follow-through • Proficiency in Google Workspace (Docs, Sheets, etc.) and Slack • Familiarity with ACE, ABI, or other brokerage systems (preferred) • Experience coordinating with Partner Government Agencies (e.g., FDA, USDA) (preferred)

🏖️ Benefícios

• Competitive compensation and comprehensive benefits, including medical, dental, vision, and 401k • Unique perks like our Honeymoon Hi-5 paid leave, tuition reimbursement, and extra paid time-off programs • Investment in your career growth with training and certification support, including: $2,000 bonus for completing your CCS designation $2,000 bonus for successfully completing the LCB exam and earning your license