Senior Sustaining, Forward Deployed Engineer

🕒 Maio 22

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

👷🏻‍♀️ Engenheiro

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Abacus Insights

SiteLinkedInTodas as Vagas

51 - 200 funcionários

⚕️ Seguro de Saúde

☁️ SaaS

Healthcare Insurance • SaaS • Data Management

A Abacus Insights é uma líder em soluções de dados para planos de saúde que capacita os pagadores de saúde, fornecendo dados utilizáveis e interoperáveis. A empresa oferece um conjunto abrangente de soluções de dados projetadas para atender a complexos mandatos governamentais e melhorar a prontidão dos pagadores. A plataforma da Abacus Insights é capaz de consolidar e normalizar diversas fontes de dados em registros de pacientes completos, garantindo a precisão dos dados e facilitando atualizações rápidas. Suas soluções suportam múltiplos casos de uso, incluindo ajuste de riscos, troca de dados clínicos, gestão de custos e relatórios de desempenho. Com foco em tecnologia e saúde, a Abacus Insights ajuda os pagadores a gerenciar custos e melhorar a experiência dos membros através de capacidades aprimoradas de gerenciamento de dados.

Descrição

• Act as a senior technical escalation point during production incidents • Lead real-time incident triage, mitigation, and recovery efforts • Drive root cause analysis (RCA) with a focus on systemic, long-term fixes • Identify recurring failure patterns and push for architectural or operational improvements • Partner with Customer Success and Engineering to manage customer impact during incidents • Own post-launch reliability, stability, and operational quality of core systems • Investigate and resolve complex field issues and production defects • Ensure fixes developed during incidents or customer escalations are up streamed into the core product • Improve operational readiness of services through better runbooks, monitoring, and alerting • Reduce operational toil by converting repeated manual work into automation • Engage directly with strategic customers to solve real-world, production-grade technical challenges • Support complex deployments, integrations, and escalations in customer environments • Act as a trusted technical partner to customers during high-impact issues • Translate customer learnings into concrete product, platform, and operational improvements • Write production-quality code to: • Automate operational workflows • Improve reliability and observability • Eliminate manual intervention and reduce incident frequency • Contribute primarily in Python, with exposure to JVM-based systems as needed • Review code with a strong emphasis on operability, resiliency, and maintainability • Advocate for “build it so it can be operated” engineering standards • Provide technical leadership without formal authority, influencing design and operational decisions • Mentor engineers through pairing, reviews, and incident leadership • Collaborate closely with Product, Engineering, Data, and Customer teams • Operate effectively in high-pressure, ambiguous environments, especially during customer-impacting incidents

🎯 Requisitos

• 10+ years of experience in software engineering, SRE, sustaining engineering, or production operations • Deep hands-on experience operating production systems in AWS • Strong experience troubleshooting Databricks and large-scale data platforms • Proficiency in Python and experience building production services or tooling • Strong understanding of: • Distributed systems • Incident management and RCA practices • Monitoring, alerting, and observability • CI/CD Pipelines that leverage Infrastructure as Code. • Proven ability to own problems end-to-end, from detection to permanent resolution • Excellent communication skills, especially during incidents and customer escalations • Ability to work backward from customer impact to root cause across systems and codebases, delivering fixes in environments with minimal documentation. • Strong instinct for operational risk, with the ability to proactively identify failure modes and harden systems before they impact customers.

🏖️ Benefícios

• Unlimited paid time off – recharge when you need it • Work from anywhere – flexibility to fit your life • Comprehensive health coverage – multiple plan options to choose from • Equity for every employee – share in our success • Growth-focused environment – your development matters here • Home office setup allowance – one-time support to get you started • Monthly cell phone allowance – stay connected with ease