Customer Success Manager, Enterprise – Fed/SLED

Vaga não está no LinkedIn

🕒 Julho 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $119.040 - $140.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Abnormal Security

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🔒 Cibersegurança

Cybersecurity

Abnormal oferece proteção total contra a mais ampla gama de ataques, incluindo phishing, malware, ransomware, engenharia social, impersonação de executivos, comprometimento da cadeia de suprimentos, comprometimento de contas internas, spam e graymail.

Descrição

• Portfolio Management: Own a portfolio of accounts, ensuring ongoing satisfaction, retention, and growth • Value Realization: Serve as the customer advocate, deliver Business Reviews, prove ROI, and drive adoption of platform features to maximize value • Success Planning: Develop and execute strategic success plans that align with customer goals and roadmap; engage senior decision makers to guide strategy • Expansion Opportunities: Identify upsell and cross-sell opportunities based on customer needs and platform adoption • Product Knowledge: Maintain deep knowledge of Abnormal products and roadmap to educate customers on relevant features and drive adoption • Relationship Building: Establish trusted advisor relationships, understand industry trends, and cultivate customer champions • Collaboration: Partner across internal teams (Sales, Product, Engineering, Support) to ensure customer satisfaction, renewals, and expansion • Risk Mitigation: Monitor customer health, anticipate risks, and coordinate remediation plans before issues escalate

🎯 Requisitos

• 5+ years of Customer Success experience, ideally in enterprise SaaS • Proven track record managing executive relationships (CIO, CISO, or equivalent) • Demonstrated success driving customer adoption, retention, and growth within a defined portfolio • Strong account management, strategic planning, problem-solving, and negotiation skills • Strong technical aptitude with enterprise software and networking technologies • Excellent communication and presentation skills, with the ability to lead executive-level discussions • Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.

🏖️ Benefícios

• Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. • This role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.