Customer Success Manager – Public Sector

🕒 Julho 23

🦀 Maryland, Pennsylvania, +1 estados a mais – Remoto

🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $98.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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UiPath

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2005

🤖 Inteligência Artificial

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

A UiPath é uma plataforma líder de automação empresarial, especializada em Automação Robótica de Processos (RPA) e Inteligência Artificial (IA) para simplificar tarefas repetitivas e elevar a eficiência operacional. Ao aproveitar tecnologias avançadas de IA, a UiPath permite que empresas de diversos setores automatizem seus fluxos de trabalho, para que possam focar em iniciativas mais estratégicas. Suas soluções capacitam as organizações a aumentar a produtividade, reduzir custos e transformar processos de negócios por meio de automação inteligente.

Descrição

• Own the post-sale adoption strategy for assigned federal accounts, including the customer’s adoption and enablement roadmap, value delivery plan, and success milestones • Drive measurable value realization by helping customers define mission outcomes, track progress, identify adoption gaps, and connect UiPath usage to operational impact • Lead regular customer governance, including weekly status updates, monthly program reviews, and Executive Business Reviews / Quarterly Business Reviews • Build and maintain account-level visibility into delivery milestones, accomplishments, risks, upcoming activities, and dependencies • Serve as a trusted advisor to customer executives and program leaders, maintaining alignment around mission priorities, business outcomes, renewal readiness, and expansion opportunities • Orchestrate end-to-end adoption delivery across internal and external workstreams, ensuring Account Executives, Sales Engineers, TAMs, Professional Services, partners, and customer teams are aligned • Partner with TAMs and technical teams on platform health, technical roadmap, maturity reviews, testing considerations, and technical working sessions as needed • Navigate complex federal environments, including legacy system constraints, stakeholder dependencies, network access, security considerations, deployment blockers, and change management • Support customers in identifying and codifying automation, AI, and agentic opportunities through discovery sessions, workshops, and current-footprint analysis • Act as the voice of the customer within UiPath by surfacing customer needs, product feedback, risks, and adoption blockers to the right internal teams • Proactively identify and resolve issues by coordinating with customer stakeholders and UiPath teams to remove obstacles and keep adoption plans on track • Share best practices that help customers become more self-sufficient in operating, governing, and scaling their UiPath automation programs

🎯 Requisitos

• 3+ years of experience working with federal, public sector, defense, or intelligence clients with demonstrated passion for federal mission work • Proven track record in customer-facing consultative roles (this is not an entry-level CSM position) • Demonstrated ability to manage post-sale customer relationships, drive adoption, and guide customers toward measurable business or mission value • Strong program orchestration skills, including experience managing milestones, risks, dependencies, executive updates, and cross-functional workstreams • Ability to build trusted relationships with both technical stakeholders and executive sponsors • Strong communication skills, including the ability to translate technical complexity into clear business and mission impact • Comfort operating in ambiguous, fast-moving environments where priorities, stakeholders, and technical constraints may evolve quickly • A proactive, delivery-minded approach to solving problems and keeping customers moving toward successful outcomes • Ability to thrive in UiPath's evolving customer success model

🏖️ Benefícios

• Offers Equity • Offers Commission • Offers Bonus