Outbound Sales and Enrollment Coordinator

Vaga não está no LinkedIn

🕒 Julho 15

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $16 - $17 / hora

⏰ Tempo Integral

🟢 Júnior

🤑 Vendas

🚫👨‍🎓 Sem graduação necessária

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Sagility

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏥 Saúde

⚖️ Jurídico

📦 Logística

Healthcare • Legal • Logistics

Sagility é uma empresa especializada em fornecer soluções tecnológicas para gerenciar cookies da internet e garantir conformidade com regulamentações de privacidade, como a lei de cookies da UE. Eles se concentram em ajudar sites a coletar e usar dados de forma eficaz, respeitando também a privacidade e as preferências dos usuários.

Descrição

• Engage members using a consultative approach, uncovering needs and providing tailored solutions that build trust and drive enrollment • Demonstrate exceptional attention to detail when verifying eligibility, collecting data, and updating CRM systems • Conduct outbound calls to individuals who may qualify for healthcare and/or public assistance, following approved scripts and compliance guidelines • Verify eligibility requirements by gathering demographic, household, and income information from members • Educate members on Medicaid benefits, enrollment steps, required documentation, and timelines • Assist with applications by walking members through the process or directing them to appropriate resources • Maintain accurate, timely, and complete records in CRM or eligibility systems to ensure compliance and operational excellence • Identify barriers (such as lack of documents, confusion about requirements, or language needs) and provide solutions or escalate to support teams • Ensure compliance with HIPAA and state/federal regulations during all interactions • Promote a positive member experience by showing empathy, professionalism, and patience, especially when working with vulnerable or underserved populations • Meet performance metrics, including call volume, quality assurance scores, first-call resolution, and enrollment targets • Be receptive to feedback for continuous improvement • Document and report member DNC and program opt-out requests

🎯 Requisitos

• High School Diploma or equivalent • Minimum 1 year of experience in consultative sales, scheduling, or retention, with a strong focus on objection handling • Proven ability to confidently initiate high-volume outbound calls and engage individuals • Proven ability to build rapport quickly and lead persuasive, consultative conversations • Strong listening skills with the ability to uncover needs and respond with clear, confident solutions • Comfortable handling objections and guiding conversations toward enrollment or conversion outcomes • Excellent verbal and written communication skills • Ability to follow call scripts while maintaining a natural and conversational tone • Strong attention to detail when collecting, verifying, and documenting information • Ability to navigate multiple systems and update CRM or data entry platforms efficiently • Self-motivated with the ability to meet performance metrics in a fast-paced outbound environment • Ability to work remotely with reliable internet and a distraction-free workspace.

🏖️ Benefícios

• Medical, Dental, and Vision coverage. • Life Insurance. • Short-Term and Long-Term Disability options. • Flexible Spending Account (FSA). • Employee Assistance Program. • 401(k) with employer contribution. • Paid Time Off (PTO). • Tuition Reimbursement.