Partner Success Director

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🕒 Junho 3

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $130.000 - $160.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Abridge

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

🤖 Inteligência Artificial

Healthcare • Healthcare Insurance • Artificial Intelligence

A Abridge é uma empresa líder em IA especializada em transformar conversas clínicas em notas clínicas estruturadas em tempo real. Ao integrar diretamente com sistemas de saúde como o Epic, a plataforma de IA generativa da Abridge oferece resumos precisos e multilíngues, reduzindo significativamente o tempo de documentação para os clínicos. A plataforma é altamente confiável para melhorar a experiência dos clínicos sem comprometer a segurança ou a eficácia. A Abridge é dedicada a apoiar sistemas de saúde com ciência em IA inovadora para aumentar a eficiência e é liderada por uma equipe de profissionais de saúde e cientistas de IA comprometidos com o desenvolvimento responsável de IA e inovação contínua.

Descrição

• Build and maintain strong executive, operational, and technical relationships across your health system partners — going wide enough to ensure no critical relationship is a single point of failure, and deep enough that partners see Abridge as indispensable. • Be the first call your partners make — serving as the primary point of contact and providing clear, timely, and reliable communication that earns confidence at every touchpoint and keeps all stakeholders informed and aligned. • Act as a trusted advisor to health system leaders, offering strategic guidance and best practices that connect Abridge’s capabilities to the partner’s clinical and operational priorities. • Know your partner data inside and out — usage trends, adoption patterns, growth potential — and use it to spot early signals, get ahead of risk, and build a compelling, data-backed story for every stakeholder conversation. • Conduct regular executive business reviews with key stakeholders, assessing product performance, sharing value attainment, and aligning around continued opportunity to expand impact. • Collaborate with the sales team to identify and advance expansion opportunities, outlining goals, milestones, and action plans and presenting new features and solutions with clear articulation of benefits and ROI. • Track partner expansion metrics and contribute directly to revenue growth and retention targets. • Build deep, trusted relationships with clinicians and healthcare professionals across your strategic customers — understanding their workflows, pain points, and objectives well enough to anticipate needs before they surface. • Offer guidance and best practices that genuinely move the needle for clinicians — connecting Abridge’s capabilities directly to their workflows, productivity, and patient outcomes. • Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions. • Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions. • Monitor clinician satisfaction and adoption data closely, identifying early signals of engagement or friction and converting them into targeted interventions that drive scaled, sustainable utilization. • Partner internally across sales, product, and other cross-functional teams to drive partner growth, remove barriers to adoption, and ensure partners experience Abridge at its best. • Serve as the voice of the customer internally, sharing partner insights, feedback, and success stories to drive product and service improvements. • Contribute to the development of partner success resources and best practices, such as case studies, engagement materials, and new communication strategies, ensuring your wins become team wins

🎯 Requisitos

• Proven experience and a passion for customer, client facing roles, including but not excluded to a background in management consulting, enterprise SaaS, or health system innovation. • Strong understanding of the healthcare landscape, including the dynamics and challenges faced by large health enterprises and clinicians. • Strong problem-solving skills, with a proactive and results-oriented mindset. • Thrive in a high-touch model: you’re managing a focused book of strategic partners, not a high-volume portfolio. The depth of your relationships and the quality of your outcomes matter far more than breadth. • Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels. • Technical aptitude and ability to quickly understand and effectively communicate complex software solutions. • Genuine passion for Abridge’s mission — people who are energized by what we’re building and why it needs to exist • Strong organizational and project management capabilities.

🏖️ Benefícios

• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees • Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. • Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. • Paid Parental Leave: Generous paid parental leave for all full-time employees. • Family Forming Benefits: Resources and financial support to help you build your family. • 401(k) Matching: Contribution matching to help invest in your future. • Personal Device Allowance: Tax free funds for personal device usage. • Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. • Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. • Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. • Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. • Compensation and Equity: Competitive compensation and equity grants for full time employees.