Director, Customer Enablement

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Absorb Software

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2003

☁️ SaaS

📚 Educação

🏢 Corporativo

💰 $59.000.000 Private Equity Round - Absorb LMS em 2017-09

SaaS • Education • Enterprise

A Absorb Software é uma fornecedora de sistemas de gestão de aprendizado (LMS) alimentada por IA que oferece uma plataforma em nuvem para treinamento empresarial, integração de novos funcionários, conformidade, aperfeiçoamento profissional, educação de clientes e capacitação de parceiros. Sua plataforma SaaS inclui criação de cursos, uma vasta biblioteca de conteúdos, relatórios e análises, integrações com sistemas HCM/CRM, e-commerce para venda de cursos e agentes de IA para personalizar o aprendizado e simplificar a administração. A Absorb tem como alvo equipes de RH, T&D, conformidade, sucesso do cliente e parcerias em organizações de todos os tamanhos, enfatizando escalabilidade, segurança e ROI mensurável.

Descrição

• Own and scale Absorb Academy as the global hub for customer education, enablement, and engagement • Build and evolve a comprehensive education ecosystem driving onboarding, adoption, retention, expansion, and advocacy • Design and deliver high-impact customer experiences, including live training, webinars, community programs, and flagship events • Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer independence and support efficiency • Define and communicate the ROI of customer enablement, tying programs to customer outcomes and business growth • Serve as a public-facing thought leader and customer advocate, elevating Absorb’s reputation in the market • Lead and develop a high-performing, multi-disciplinary enablement organization to support global scale

🎯 Requisitos

• 10+ years of experience in customer education, enablement, or learning programs within a technology or SaaS company • Proven experience scaling customer education programs for 5,000+ customers • Demonstrated success leading multi-function teams across content, programs, events, marketing, and technical documentation • Track record of measuring and proving ROI for customer education and enablement investments • Experience building and managing live events, customer communities, and certification programs at scale • Strong executive presence with the ability to influence, inspire, and communicate across all levels • Recognized industry contributor (e.g., awards, speaking engagements, publications, or advisory roles) strongly preferred

🏖️ Benefícios

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits, generous time off, comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance and monthly Flex Allowance to support your success • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs