Service Excellence Manager – RN

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🕒 6 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 6 dias.
• As vagas desta empresa costumam ser preenchidas em 32 dias.
• Sem salário divulgado.

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Access TeleCare

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2004

⚕️ Seguro de Saúde

📡 Telecomunicações

🏥 Saúde

Healthcare Insurance • Telecommunications • Healthcare

A Access TeleCare é a maior fornecedora de serviços de telemedicina especializada em atendimentos agudos nos Estados Unidos, atendendo a mais de 216 milhões de pessoas em quase 15. 000 códigos postais. A empresa faz parcerias com hospitais e sistemas de saúde para oferecer programas de telemedicina clinicamente excelentes em várias especialidades, incluindo saúde comportamental, neurologia, cardiologia e doenças infecciosas. A Access TeleCare integra tecnologia avançada com pools dedicados de médicos especializados licenciados para melhorar o cuidado ao paciente e otimizar operações clínicas, fechando a lacuna entre o atendimento virtual e presencial.

Descrição

• Oversee clinical processes and serve as the client champion for Access TeleCare’s Neurology programs • Participate in program launches and support development of clinical workflows • Maintain rapport with providers to address clinical workflow or practice issues • Communicate recommended changes to the medical director and affected hospitals • Build and maintain relationships with partner facility clinical staff • Train partner staff on tasks that promote clinical workflow efficiency, such as cart coordination • Address partner concerns in a timely manner • Analyze and present reports on healthcare processes and patient outcomes • Identify and prioritize areas for improvement • Coordinate performance improvement activities using benchmarks and evidence-based practices • Support organizational readiness for regulatory requirements based on service-line specialty • Collaborate with Clinical Administration Leaders on team initiatives • Develop and report KPIs • Identify opportunities to improve communication, efficiencies, and processes • Perform other duties as assigned

🎯 Requisitos

• Bachelor’s degree in nursing required • 3+ years’ experience in healthcare • Prior experience as a charge nurse or nurse supervisor preferred • Ability to navigate multiple EMR systems required • Excellent computer skills and familiarity with Microsoft Office programs including Excel for data manipulation • Excellent interpersonal communication skills and the ability to exercise empathy when working with patients and their families • Excellent organizational and time management skills • Demonstrate an understanding of standard clinical procedures, laws, and regulations • Thorough knowledge of medical terminology • Ability to work independently, but function as part of a team • Ability to thrive in a high growth, fast-paced organization and 100% Remote based environment • Must be able to remain in a stationary position 50% of the time

🏖️ Benefícios

• 100% Remote Work • Health Insurance (Medical, Dental, Vision) • Comprehensive benefits including health, dental, vision, life, and 401(k) • Paid Time Off • Sick Leave • Wellness days • Culture of ownership, transparency, and results where the best ideas rise • Opportunity to directly impact patient access nationwide • Occasional travel for meetings and collaboration

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