Account Quality Manager

🕒 Julho 27

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Acclaro

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2002

📣 Marketing

📱 Mídia

🛒 Varejo

Marketing • Media • Retail

A Acclaro é uma empresa de serviços de localização e tradução que ajuda marcas a criar, gerenciar e ativar conteúdo multilíngue em todo o mundo. Combina soluções de localização impulsionadas por IA com especialistas humanos e integrações (plataformas como WordsOnline / My Acclaro) para fornecer serviços de tradução, orquestração multimídia, marketing global e testes em websites, softwares, materiais de marketing, eLearning, documentação técnica e bases de conhecimento. A empresa se posiciona como um parceiro estratégico que integra tecnologia de linguagem, métricas e suporte especializado para ajudar organizações a expandirem seus esforços de conteúdo e marketing global.

Descrição

• Serve as the main linguistic point of contact for clients, addressing quality issues, updates, and feedback while representing Acclaro in QBRs and key discussions. • Define, implement, and centralize linguistic quality processes and standards across accounts to ensure consistency and scalability. • Drive quality monitoring, analysis, and continuous improvement, using data and account trends to enhance customer satisfaction. • Collaborate with Program Managers, Project Managers, and Language Leads to compile and maintain reference materials, including style guides, glossaries, and instructions. • Perform source text analysis in line with ISO17100 requirements and ensure linguistic readiness for projects. • Design and manage linguistic workflows, including information flows, query resolution processes, QA frameworks, and escalation paths. • Support resource strategy by partnering with Talent Finders to select the right linguists and suppliers for each project. • Train, guide, and support Language Leads, ensuring clarity on roles, expectations, and best practices across languages. • Act as the bridge between clients, internal teams, and suppliers, managing communication and resolving linguistic issues across all stakeholders. • Oversee and execute quality assurance checks, ensuring deliverables meet defined criteria and standards. • Manage terminology and linguistic assets (TBs, style guides, instructions), ensuring alignment between offline and WordsOnline environments. • Support onboarding and transition activities, including moving accounts from offline to WordsOnline, ensuring continuity and quality.

🎯 Requisitos

• Have 5+ years of experience in linguistic quality or language services operations within the localization industry. • Hold a bachelor's Degree in a related field or equivalent professional or military experience. • Are fully proficient in English, both written and spoken. • Bring hands-on expertise in linguistic QA, terminology management, and multilingual workflows. • Are comfortable working with global teams, multiple stakeholders, and cross-functional collaboration. • Have strong problem-solving and analytical skills, with the ability to identify root causes and implement solutions. • Communicate confidently with both internal teams and external clients. • Can manage multiple projects and priorities while maintaining attention to detail and quality standards. • Thrive in dynamic environments and handle pressure with resilience.

🏖️ Benefícios

• Global Team, Local Impact: Collaborate with colleagues around the world while making meaningful contributions locally. • People-First Culture: Work in a supportive, inclusive environment that values your voice and well-being. • Flexible Work Style: Enjoy remote work, flexible PTO, and a healthy work-life balance. • Career Growth: Access mentorship, development programs, and clear pathways for advancement. • Impactful Work: Help top-tier brands succeed globally while promoting cultural understanding and connection. • Competitive Compensation & Benefits: Market-leading pay, bonuses, and comprehensive medical and retirement plans. • Recognition & Support: Be seen and celebrated through regular recognition programs and supportive leadership.