Managed Repair Large Loss Specialist

🕒 Setembro 25

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $60.000 - $65.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Accuserve Solutions

Accuserve Solutions

201 - 500 funcionários

🏗️ Construção

📦 Logística

🏠 Imobiliário

Construction • Logistics • Real Estate

A Accuserve Solutions é uma provedora líder de serviços integrados na indústria de reparos e restauração residencial. Sua abordagem inovadora, conhecida como Managed Repair Experience SM, conecta proprietários, contratantes e seguradoras para criar um processo de restauração contínuo e eficiente. A Accuserve oferece uma ampla gama de serviços, incluindo gestão de sinistros, avaliação de danos, reparos e restauração, com foco em empatia, expertise e precisão. Eles atendem a proprietários de imóveis, contratantes e operadoras de seguros, fornecendo soluções em áreas como mitigação de água, serviços de janelas e exteriores e avaliação de conteúdo. A Accuserve enfatiza tecnologia e treinamento, oferecendo cursos ASD aprovados pelo IICRC e promovendo uma cultura de cuidado e inovação no ecossistema de sinistros de propriedade.

Descrição

• Manage reconstruction, fire mitigation, restoration, and property repair assignments throughout the claim lifecycle • Manage large-loss and complex property claims, including losses exceeding $50,000 • Serve as the primary contact for insureds, contractors/vendors, and carrier partners • Coordinate repair activity from initial assignment through completion • Provide timely updates, documentation, and follow-through • Monitor file progress, aging, open tasks, response timelines, and SLA requirements • Review scopes, estimates, invoices, and repair documentation for accuracy and completeness • Collaborate with contractors, project managers, carrier partners, and internal teams to resolve barriers, delays, documentation gaps, scope discrepancies, scheduling conflicts, quality issues, and SLA risks • Communicate file status, documentation requests, estimate reviews, scheduling, repair progress, customer concerns, and next steps through phone, email, system documentation, and other business channels • Apply restoration, reconstruction, mitigation, and property claims expertise to support successful claim outcomes • Identify opportunities to improve file handling, communication, customer experience, and repair process efficiency • Maintain working relationships with insureds, vendors, carrier partners, coworkers, and leadership • Perform other duties as assigned

🎯 Requisitos

• Bachelor’s degree or equivalent combination of education and experience preferred • Active insurance adjuster license(s) with a minimum of three years of applied experience in property restoration, reconstruction, mitigation, or property claims preferred • Experience managing reconstruction, mitigation, restoration, or property repair files, preferably complex and large loss assignments • Strong understanding of property restoration and repair processes, contractor coordination, estimating, invoicing, claim documentation, and file management • Ability to communicate clearly and professionally with insureds, vendors, carrier partners, and internal teams • Strong negotiation, problem-solving, organization, and follow-up skills • Proficiency with Microsoft Office applications and business systems used for documentation, communication, and file management • Xactimate and XactAnalysis experience preferred • Ability to work a flexible schedule, including evenings, weekends, catastrophe events, and other high-volume operating periods, as required

🏖️ Benefícios

• Incentives in addition to base salary • Flexible schedule, including the ability to work evenings, weekends, catastrophe events, and other high-volume operating periods as required • Community-focused and compassionate company culture

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