Supervisor, Estimating – Quality Operations

🕒 Outubro 16

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $60.000 - $89.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 2%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Accuserve Solutions

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏗️ Construção

📦 Logística

🏠 Imobiliário

Construction • Logistics • Real Estate

A Accuserve Solutions é uma provedora líder de serviços integrados na indústria de reparos e restauração residencial. Sua abordagem inovadora, conhecida como Managed Repair Experience SM, conecta proprietários, contratantes e seguradoras para criar um processo de restauração contínuo e eficiente. A Accuserve oferece uma ampla gama de serviços, incluindo gestão de sinistros, avaliação de danos, reparos e restauração, com foco em empatia, expertise e precisão. Eles atendem a proprietários de imóveis, contratantes e operadoras de seguros, fornecendo soluções em áreas como mitigação de água, serviços de janelas e exteriores e avaliação de conteúdo. A Accuserve enfatiza tecnologia e treinamento, oferecendo cursos ASD aprovados pelo IICRC e promovendo uma cultura de cuidado e inovação no ecossistema de sinistros de propriedade.

Descrição

• Provide leadership and direction to Reconstruction Estimation and Quality Assurance teams • Ensure proper assignment handling and monitor team performance • Maintain compliance with established standard operating procedures while achieving business goals and quality metrics • Partner with the Senior Manager, Estimating & Quality Operations on short- and long-term business goals • Produce accurate, clear, relevant management reports for internal and client-facing use • Monitor team hours and schedules to handle incoming and pending volume • Coach, develop, train, and mentor employees with a focus on continuous quality improvement • Conduct employee performance reviews and administer corrective action when necessary • Monitor team metrics and use them to drive performance and quality • Maintain professional relationships with clients, customers, coworkers, and contractor personnel • Meet or exceed productivity and quality benchmarks • Ensure direct reports meet benchmarked metrics and quality standards • Partner with the training department on orientation and onboarding • Manage staff performance, development strategies, training needs, and succession planning • Proactively manage retention and turnover • Apply assignment handling techniques to protect brand integrity and provide consistent service quality • Develop relationships with colleagues, business partners, customers, regulatory agencies, and others • Participate in business meetings and client visits as required • Provide direction, guidance, and technical expertise on files meeting escalation criteria • Perform other duties as assigned

🎯 Requisitos

• Bachelor’s degree or equivalent combination of education and/or experience required • Previous experience in the insurance industry required • Minimum of 4-5 years’ experience in the property insurance and restoration industry • Minimum of 2-3 years of proven people and operations management of high performing teams • Significant experience identifying and working collaboratively to effectively address people and estimating operational problems • In depth working knowledge of Xactimate/Xactanalyis/Symbility/Cotality and/or Salesforce desired • Ability to work overtime or flex schedules during high volume and CAT Events is required • Problem solving skills and capability to employ critical thinking • Ability to handle conflict in a professional and courteous manner • Excellent verbal, electronic, and written communication, and customer service skills • Work with peers and all departments for the common goals of the organization • Reliable in meeting work commitments • Must be flexible and adapt to most any situation • Ability to utilize technological devices, software and applications • Previous experience with Microsoft Office Suites and basic computer skills required • Reliable high speed home broadband internet connection with minimum 25 meg download and 10 meg upload speeds and ability to connect to home internet via ethernet cord is required if working remotely • Ability to travel up to 5%

🏖️ Benefícios

• Flexible hours, including nights and weekends when required • Overtime or flex schedules during high volume and CAT Events • Remote work arrangement • Incentives in addition to salary • Ability to travel up to 5%

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo