Deployment Architect

🕒 Julho 27

🌽 Illinois – Remoto

🌽 Illinois – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏛️ Arquiteto

👻 Score fantasma 22%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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ACLIVITI

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2015

💼 Consultoria

🤝 B2B

👥 B2C

Consulting • B2B • B2C

A Acliviti é uma empresa de estratégia e entrega de experiência do cliente (CX) que combina estratégia de CX, design de jornada, transformação tecnológica e serviços gerenciados para ajudar organizações a melhorar o engajamento do cliente e os resultados operacionais. Eles fornecem orientação imparcial, conectam equipes de negócios e técnicas, e oferecem suporte à execução em plataformas omnichannel, dados e análises, operações em nuvem e gerenciamento de programas de IA. A Acliviti atende clientes corporativos de setores como saúde, serviços financeiros, varejo, hospitalidade, logística e seguros, focando em resultados mensuráveis, alinhamento de stakeholders e gerenciamento operacional a longo prazo.

Descrição

• Inspire confidence in complex delivery programs by consistently demonstrating subject matter expertise in CCaaS implementation and enterprise architecture • Champion a culture of ownership, technical excellence, and continuous improvement in all workstreams • Prioritize assignments effectively across projects based on capability, complexity, and client needs • Work with leadership to engage in continuous process improvement related to internal quarterly projects, methodologies, and documentation • Maintain ongoing knowledge of evolving capabilities from key vendors and share relevant updates with the team • Help identify new opportunities with new product features or new solutions that we should look to learn, deploy, or educate clients on capabilities and functionality (use cases) • Own and be responsible for end-to-end design of enterprise CCaaS technical architecture including: • - Security & Compliance: Applies working knowledge of platform security standards, data privacy regulations, and secure architecture patterns to ensure regulatory alignment. • - AI & NLP: Leverages foundational understanding of artificial intelligence and natural language processing to enhance customer self-service, agent assist tools, and operational efficiency. • - Advanced Workforce Engagement tools (including QM, WFM, coaching, and analytics) • - AI and security bolt-ons • Provide platform implementation consultation on multiple CCaaS platform capabilities as integrated solutions part of broader, long-term transformation programs • Design, build, and maintain reusable code libraries • Perform and manage IT and business stakeholder interviews for the purposes of establishing final business requirement milestone • Support the supervision of technical resourcing efforts (internal and 3rd party) for all phases of the deployment programs • Support PMO driven status reporting and executive readouts where appropriate • Own the development of technical strategies, systems solutions and architectural roadmaps • Assume the role of Subject Matter Expert (SME) in understanding operational impacts of technology decisions, and educate both technical and non-technical stakeholders around impacts to the business • Own testing strategies, execution and defect resolution per the documented design • Be accountable to vendor-specific Business Requirements Documentation (BRD) versioning through to client sign-off • Support the execution of Statements of Work and Pricing Models where Deployment Services scope is required

🎯 Requisitos

• Bring 7-10 years of experience in CCaaS software design, documenting and implementing for enterprise-level clientele • Have Bachelor's degree or higher (computer science or computer engineering preferred) • Have experience conducting code reviews and establishing best practices standards for coding and documentation • Exhibit strong interpersonal skills with the ability to effectively navigate team and client dynamics, fostering a collaborative working environment • Have experience with coding languages such as JavaScript, Python, Java, C++ • Have expert experience with NICE CXOne and/or Genesys Pure Cloud as priorities; other CCaaS platforms and capabilities further benefit • Have experience building and managing portfolios of re-usable scripting and development templates that include current industry standard best practices • Have SME level experience with REST and SOAP API integrations, including the ability to design and implement complex integrations • Possess a very strong background in contact center platforms and technology and the ability to articulate their technical differences and business value to a wide range of audiences • Have experience and competency with Microsoft tools (Word, Powerpoint, Excel, Sharepoint, Teams, etc.) • Have SME level competency with vision flows (Visio, Lucid, etc) • Have a basic understanding of the interplay between CCaaS and UCaaS platforms, enabling collaboration enhancements or unified user experiences • Have experience for end-to-end design of enterprise CCaaS technical architecture including: • - Omni-channel Routing • - Customer Analytics • - Workforce Engagement • - Applicable Marketplace Bolt-on Capabilities • - ACD/IVR design • - API approach and external data integrations • - Bot builders and NLP solutions (omilia , google dialogflow, etc)

🏖️ Benefícios

• 100% coverage of employee health care, vision, and dental insurance • HSA & FSA plans available • Disability & Voluntary Benefits available • 401(k) plan with a 4% employer match • Generous variable comp opportunity • Work-from-home monthly incentive • Inclusive remote working environments