Client Solutions Manager

🕒 Setembro 5

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

🐊 Florida, Texas – Remoto

🐊 Florida – Remote 🤠 Texas – Remote

💵 $70.000 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Acosta

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1927

💼 Consultoria

🍽️ Alimentos e Bebidas

📦 Logística

💰 Venture Round em 2003-01

Consulting • Food & Beverage • Logistics

A Acosta é uma agência de vendas e marketing líder que conecta marcas a consumidores em diversos canais de varejo e serviços alimentares. A empresa utiliza dados proprietários, estratégias de marketing integradas e serviços de execução no varejo para aumentar a visibilidade das marcas e influenciar as decisões de compra. Com mais de 100 anos de atuação, a Acosta ajuda os clientes a navegar pelas complexidades dos mercados físicos e online, garantindo que seus produtos sejam posicionados de forma eficaz no cenário competitivo.

Descrição

• Serve as the senior day-to-day client lead across multiple concurrent programs, building trusted relationships from kickoff through renewal • Run regular client meetings covering program status, new initiatives, and problem solving • Translate client priorities into actionable field execution plans and hold programs accountable for delivery • Act as first escalation point for program issues and drive solutions • Develop and present growth cases for converting temporary, seasonal, and pilot programs into ongoing continuity programs • Identify and sell incremental growth, including added headcount, markets, channels, services, or initiatives • Deliver results, executive reporting, and ROI narratives supporting renewal and expansion decisions • Support renewal strategy, SOW development, and commercial terms • Oversee execution across portfolio programs against client expectations and contractual commitments • Build and maintain reusable playbooks, SOPs, and process frameworks for rapid program spin-up and wind-down • Manage program logistics, vendors, and internal shared services • Collaborate across the Acosta Group agency network and with external vendors and partner agencies • Manage field leaders, including hiring, development, performance management, and succession planning • Lead field labor and staffing strategy and design flexible staffing models • Develop and manage scorecards, dashboards, and KPIs • Own operational and financial performance; build and manage budgets and review client invoicing • Identify margin improvement opportunities • Track KPIs and produce weekly and monthly client reporting • Develop executive summaries and insights reports • Build standard reporting frameworks, KPI structures, templates, and dashboards • Consult on new business presentations, pricing, and program design for opportunities typically $2MM and under • Contribute portfolio learnings, staffing models, and playbook frameworks to new business pursuits

🎯 Requisitos

• 5+ years of account management, client service, or program management experience in an agency, retail, field marketing, or outsourced sales environment • Success managing multiple concurrent programs or clients with competing priorities • P&L or program budget ownership, with a track record of delivering goals profitably • People management experience, including field leadership or multi-market field teams • Success growing client engagements (upsells, renewals, expansions, or pilot-to-ongoing conversions) strongly preferred • Experience collaborating across sister agencies, partner agencies, and external vendors, and building processes or playbooks that others can execute • Strong client communication skills with excellent verbal, written, and presentation abilities • Superior organizational skills and follow-through; comfortable with ambiguity in fast-moving environments • Proficiency in Excel/Sheets, Word/Docs, and PowerPoint/Slides • Bachelor's degree in Business, Marketing, Communications, or equivalent experience preferred • Must be available to work flexible hours, which may include evenings and/or weekends at times