Regional Account Manager

🔥 18 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $60.000 - $70.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

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Acquia

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2007

💼 Consultoria

🏥 Saúde

📣 Marketing

💰 Secondary Market em 2018-08

Consulting • Healthcare • Marketing

A Acquia é uma empresa que fornece a Acquia Digital Experience Platform (DXP), que é construída no sistema CMS de código aberto Drupal, líder do setor. A plataforma foi projetada para ajudar as organizações a gerenciarem sua presença digital de forma mais eficaz, com um conjunto de ferramentas que incluem gerenciamento de conteúdo, otimização de SEO, gerenciamento de dados de clientes e muito mais. A Acquia oferece soluções para vários setores, como saúde, governo e varejo, para aprimorar suas jornadas digitais do cliente. A plataforma integra-se com mais de 80 ferramentas, facilitando a criação colaborativa de conteúdo e entrega otimizada. A Acquia é reconhecida como líder em plataformas de experiência digital e está comprometida com a acessibilidade e o sucesso do cliente.

Descrição

• Deliver renewal targets and upsell specific accounts • Proactively manage accounts day to day • Mitigate customer escalations and risks • Build cross-departmental relationships with Sales, Technical Support, Operations, and Finance • Drive customer retention and identify upsell opportunities • Develop account plan strategies to improve performance and customer experience • Attend customer onsite visits and host Quarterly Business Reviews • Own key client relationships and identify risks and opportunities • Build relationships with strategic leadership-level customer contacts • Exceed quarterly renewal and net renewal goals • Partner with internal resources to resolve escalations and operational issues • Coordinate with business users and procurement to ensure timely renewals • Identify process inefficiencies and recommend solutions

🎯 Requisitos

• Proven track record sustaining and growing complex relationships, closing renewals, and identifying upsell/cross-sell opportunities • Experience managing a high volume of accounts • 2–5 years in an account management role providing technology solutions to large enterprises • Ability to manage multiple systems and administration simultaneously • Experience owning and exceeding a quota • Strong forecasting and analytical skills • Strategic, hands-on, detail-oriented, articulate, and credible • Strong executive presence and ability to influence decision-making internally and externally at all levels • Ability to work effectively in a dynamic, fast-paced, ever-changing environment • Good communication skills and ability to articulate a strong value proposition • Meticulous attention to detail and high accountability • Self-starter able to set and manage priorities • Strong teamwork, communication, and cross-group collaboration skills • Ability to proactively drive accounts and resolve customer escalations with minimal oversight • Bachelor degree is required • Openness to learning new technologies and collaborating with AI tools

🏖️ Benefícios

• Competitive healthcare coverage • Wellness programs • Take it when you need it time off • Parental leave • Recognition programs • Variable compensation • AI tools and learning new technologies