Community Care Specialist

🕒 3 dias atrás

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

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Action Property Management

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🏨 Hospitalidade

📦 Logística

Consulting • Hospitality • Logistics

A Action Property Management é uma empresa especializada em fornecer serviços abrangentes de gestão de propriedades, com foco em associações de proprietários (HOAs). Com sede em Irvine, Califórnia, eles oferecem planos personalizados que incluem soluções inovadoras para gestão comunitária, abrangendo tanto desenvolvimentos residenciais e urbanos, como comunidades de grande escala, novos desenvolvimentos e propriedades residenciais de hotéis. Com mais de 35 anos de experiência, enfatizam a construção de fortes relações com conselhos de HOA e proprietários para garantir o engajamento e prosperidade das comunidades que gerenciam. A abordagem da empresa é caracterizada pela contratação de profissionais experientes, tecnologia de ponta e um compromisso em manter altos padrões de transparência e atendimento ao cliente.

Descrição

• Receive incoming calls while following scripts and meeting standards, handling 60–80 calls per day • Listen to and appropriately process voicemails • Handle resident chats • Process emails from managers, vendors, and homeowners • Create work orders and relay them to vendors or managers • Return phone calls according to company policy • Take detailed messages, relay information, and enter notes • Communicate with managers about requests requiring special attention • Follow relevant Community Care standard operating procedures • Perform other tasks necessary for smooth operation of the Community Care Department • Assist clients and vendors with maintenance requests, accounting questions, and general questions via phone, chat, and email

🎯 Requisitos

• At least 18 years of age • High school diploma or equivalent • General knowledge of Microsoft Outlook • General knowledge of office equipment, including a personal computer • Minimum typing speed of 30 words per minute • At least 2 years of experience in a customer service call center environment • High level of customer service, sound judgment, problem-solving skills, and ability to multitask in a fast-paced environment • Ability to read and interpret operating and maintenance instructions and procedure manuals • Ability to speak and enunciate clearly over the telephone • Excellent written communication skills • Personable, outgoing, and enthusiastic personality • Self-motivated and able to work independently • Quiet designated work area and fast internet • Availability to work any assigned shift between 7am and 6pm PST • Ability to sit for prolonged periods at a desk and work on a computer • Constant use of a telephone and headset

🏖️ Benefícios

• Competitive pay • Career growth and advancement opportunities • Medical insurance • Dental insurance • Vision insurance • Pet insurance • 401(k) with company match • Life and disability support for qualifying team members • Paid vacation hours for qualifying team members • Paid sick time for qualifying team members • Company-observed holidays for qualifying team members • Investment in infrastructure, technology, training, and tools