Manager, Partner Operations

🕒 Maio 19

⛰️ Colorado – Remoto

⛰️ Colorado – Remote

💵 $140.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Actionstep

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🤝 B2B

💰 Venture Round em 2020-09

SaaS • B2B • Legal Services

Actionstep é uma plataforma moderna e adaptável de gerenciamento de escritórios de advocacia que fornece a firmas de porte médio as ferramentas para transformar suas práticas em negócios de alto desempenho. Com recursos como automação de documentos, admissão de clientes, automação de fluxos de trabalho e contabilidade legal abrangente, Actionstep ajuda as firmas a trabalharem de forma eficiente, encantarem os clientes, gerenciarem a lucratividade, crescerem de forma sustentável e supervisionarem as operações. A plataforma incorpora IA para otimizar processos jurídicos, melhorar a captura de tempo, admissão de clientes, arquivamento e administração, enquanto protege os dados dos clientes e da firma. Actionstep suporta várias áreas da prática jurídica, como falência, direito de família e contencioso, e se integra ao Microsoft Office 365 para aumentar a produtividade em operações legais.

Descrição

• Lead, coach, and develop a global team, including performance management, prioritization, accountability, and professional development. • Drive operational consistency, communication standards, and execution expectations across the function. • Support workload balancing, resource coordination, and operational decision-making across the team. • Provide guidance and support to team members navigating complex partner situations, delivery challenges, and escalations. • Foster a high-accountability, collaborative, and solutions-oriented team culture. • Act as a senior escalation point for partner, customer, and delivery-related concerns, helping drive timely and effective resolution. • Support the team in managing partner accountability, delivery risks, operational blockers, and implementation-related challenges. • Build strong working relationships with partners and internal stakeholders to support successful delivery outcomes across the partner ecosystem. • Reinforce operational expectations, implementation methodologies, and delivery best practices across partner engagements. • Maintain a suite of tools that provide visibility / dashboarding across partner onboarding activities, active engagements, escalations, and operational health indicators. • Help identify operational gaps, recurring delivery issues, process inefficiencies, and scaling challenges across the partner ecosystem. • Work functionally with Partner Success to drive continuous improvement initiatives focused on delivery coordination, onboarding effectiveness, operational consistency, and partner experience. • Support reporting, governance activities, operational reviews, and delivery visibility across the Services organization. • Help ensure the function scales effectively as the partner ecosystem and services organization continue to grow globally.

🎯 Requisitos

• 5+ years of experience in delivery operations, services operations, implementation management, partner operations, or similar customer-facing operational leadership roles. • Proven experience leading and developing partner, customer-facing, or operational teams in SaaS, technology, or professional services environments. • Experience managing escalations, operational risk, and complex stakeholder situations involving partners, customers, and cross-functional teams. • Strong experience coordinating operational delivery activities across multiple concurrent engagements and stakeholders. • Demonstrated ability to drive accountability, operational execution, and process consistency in fast-moving environments. • Strong communication, organizational, leadership, and problem-solving skills. • A strong people leader who can coach, develop, and hold teams accountable in fast-paced operational environments. • Calm and confident under pressure, with the ability to manage difficult conversations, escalations, and competing priorities professionally. • Operationally minded, with strong organizational judgment and the ability to bring structure and consistency to evolving environments. • Skilled at balancing relationship management with accountability and execution. • Comfortable operating independently with limited oversight while collaborating effectively across global teams. • Adaptable, pragmatic, and solutions-oriented, with strong follow-through and decision-making capability. • A strong communicator who can build credibility with partners, leadership, and cross-functional stakeholders.

🏖️ Benefícios

• Robust medical, dental, vision offerings • 401K with company match • Flexible working and PTO • Take your birthday off • Frequent team building events • Fantastic training and development opportunities