Phlebotomy Operations Manager

🕒 Maio 19

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Ascend Clinical

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2000

⚕️ Seguro de Saúde

💊 Farmacêutico

🔬 Ciência

Healthcare Insurance • Pharmaceuticals • Science

A Ascend Clinical é um provedor líder de serviços de testes clínicos, especializado em mais de 200 tipos de testes com um tempo de resposta notável de 24 horas para a maioria das amostras. Com mais de 20 anos de inovação, a Ascend Clinical oferece serviços avançados de testes de água e dialisato, projetados especificamente para clínicas de diálise, hospitais e instalações de saúde. A empresa também prioriza a conformidade, utilizando tecnologia de ponta para garantir o reprocessamento seguro e efetivo de dispositivos médicos.

Descrição

• Oversee daily laboratory‑provided phlebotomy and operational services across client locations • Ensure safe, accurate specimen collection, labeling, handling, and transport in accordance with laboratory policies and regulatory requirements • Monitor patient flow, specimen integrity, and service quality • Adjust staffing assignments and workflows to meet service needs and laboratory expectations • Perform phlebotomy duties as needed to support continuity of care and service delivery in instances where backup phlebotomy services are necessary • Ensure phlebotomy services comply with laboratory standards, safety requirements, and applicable regulations governing specimen collection and pre‑analytic processes • Monitor quality indicators, audit findings, incident reports, and patient feedback related to phlebotomy services • Investigate service issues or complaints and implement corrective actions in collaboration with laboratory leadership and clinical partners to improve quality and patient experience • Directly supervise a growing phlebotomy team and workflow assigned to supported care settings • Develop and manage staff schedules to ensure adequate coverage • Monitor attendance, performance expectations, and service reliability • Complete performance evaluations and provide coaching, counseling, and corrective action • Promote a professional, respectful, and service‑oriented workforce that represents the laboratory appropriately • Manage contingency coverage plans either through backup phlebotomist or designated vendors as necessary • Ensure all phlebotomy staff receive appropriate initial and ongoing training to perform safely and independently in supported care environments • Oversee orientation and competency assessment in specimen collection techniques, patient identification, infection prevention, professionalism, and laboratory policies • Maintain required training and competency documentation • Provide remedial training as needed to address performance or compliance gaps • Serve as a technical and procedural resource to staff • Serve as the primary laboratory contact for phlebotomy‑related service issues within supported environments • Collaborate with laboratory leadership, providers, nursing representatives, patient access, information systems, and logistics teams to support accurate ordering, specimen handling, transport, and result reporting • Communicate laboratory expectations, policies, and operational updates clearly to phlebotomy staff. Address service concerns promptly to maintain trust and service continuity

🎯 Requisitos

• High school diploma or equivalent required; bachelor’s degree preferred • Phlebotomy certification preferred • Minimum 3–5 years of phlebotomy experience • Prior supervisory or leadership experience required • Strong interpersonal, communication, and customer service skills • Ability to lead teams working independently across multiple care environments • Knowledge of laboratory specimen collection standards and regulatory requirements • Advanced understanding of Patient Experience & Professional Conduct • Deep knowledge of Phlebotomy Quality & Safety • Strong leadership acumen • Highly motivated and collaborative individual • Must be willing to travel to client sites as necessary

🏖️ Benefícios

• comprehensive medical coverage • life and disability insurance • 401(k) with company match • paid holidays and vacation • personal days • dental and vision options