Manager, Corporate Travel Operations

🕒 Outubro 31

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $72.000 - $80.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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ADTRAV Travel Management

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1977

💼 Consultoria

📦 Logística

✈️ Turismo

Consulting • Logistics • Travel

A ADTRAV Travel Management é uma empresa que oferece software e serviços de gerenciamento de viagens para organizações corporativas e governamentais, com o objetivo de tornar as viagens o mais fáceis e eficientes possível. Eles oferecem um conjunto abrangente de aplicativos adaptados às necessidades dos modernos programas de viagens, juntamente com acesso 24/7 a agentes de viagens experientes, orientação especializada e suporte para diversos tipos de viagem, como hospedagem, eventos e programas globais. O compromisso da ADTRAV com o atendimento ao cliente se reflete em suas altas taxas de satisfação dos viajantes e serviços de consultoria dedicados.

Descrição

• Provide day-to-day leadership of Travel Consultants, Team Leads, and/or Associate Managers • Perform travel consultant duties as needed, including assisting travelers and booking itineraries • Champion proper use of ADTRAV tools and monitor agent execution • Set team goals and objectives and provide guidance to achieve them • Review turnover transaction rates, errors, write-offs, itineraries, reservations, and travel authorizations • Coach and train agents on traveler service, company policies, and procedures • Maintain accurate and current agent job aids • Understand ADTRAV products, systems, and processes to assist agents and clients • Monitor call volume and agent availability • Serve as the main client contact and promptly research, address, and resolve concerns • Research agent and client issues and provide solutions to client/account management teams • Work with senior leadership and team members to maintain KPIs and SLAs • Identify process and workflow efficiencies and recommend improvements • Create, adjust, and monitor department reporting • Process timecards and time off for payroll • Develop, mentor, and lead employees to foster teamwork and accountability • Provide feedback and develop improvement objectives • Conduct weekly individual and team meetings • Conduct performance appraisals and disciplinary documentation according to HR policies • Participate in recruiting by interviewing and selecting new agents • Use GDS, online booking tools, and internal applications • Participate in ongoing industry training • Represent ADTRAV and maintain effective relationships with employees, partners, vendors, and clients • Adhere to company policies and procedures • Perform other duties as assigned

🎯 Requisitos

• High school diploma or equivalent required • At least 5 years of travel consultant/travel agent experience, preferably in a call center environment • 2+ years’ experience managing a team • Experience booking travel for corporate clients preferred • Strong knowledge of Sabre GDS required • Knowledge of Amadeus a plus • Working knowledge and proficiency in Fly America, Open Skies and federal travel regulations • Experience booking international travel with geographical and rate structures • Strong computer and typing skills, including navigating quickly between programs and using shortcut keys • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors simultaneously • Experience with Microsoft Office suite (Outlook, Word, Excel) • Leadership, organizational, analytical, prioritization, communication, and time-management abilities • Excellent English written and verbal communication skills • Ability to work remotely and meet company home-office requirements • Ability to work Monday–Friday, 7am–7pm CT, plus after hours, weekends, and holidays as needed • Ability to travel up to 15% for client and company meetings • Ability to maintain confidentiality of company and client information • Ability to successfully pass credit, criminal, and/or employment reference background checks • Additional background checks and/or clearances may be required for specific clients

🏖️ Benefícios

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Flexible Spending Accounts • 401(k) • PTO • Remote work arrangement • Ongoing training and professional development

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