Contact Center Agent – Voice Support

🕒 Janeiro 18

🗽 New York – Remoto

🗽 New York – Remote

💵 $13 - $17 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Representante de Call Center

🚫👨‍🎓 Sem graduação necessária

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Advance Auto Parts

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1932

🛒 Varejo

🚗 Transporte

Retail • Transport

Advance Auto Parts é um provedor líder de peças automotivas para o mercado de reposição, atendendo tanto a instaladores profissionais quanto aos clientes que fazem reparos por conta própria. A empresa opera uma ampla rede de varejo com mais de 5. 000 lojas e filiais nos Estados Unidos, Porto Rico, Ilhas Virgens Americanas, Canadá, México e várias Ilhas do Caribe. Advance Auto Parts é dedicada a fornecer peças e ferramentas de qualidade, apoiada por membros de equipe conhecedores e extensos centros de distribuição para garantir disponibilidade e um atendimento ao cliente excepcional. A empresa está comprometida em promover um ambiente de trabalho diversificado e inclusivo, oferecendo uma variedade de oportunidades de carreira em configurações de varejo, distribuição e corporativa.

Descrição

• Handle inbound calls with professionalism and empathy, providing accurate and timely solutions. • Assist customers with order placement, shipping inquiries, billing questions, and product availability. • De-escalate sensitive situations while maintaining composure and customer trust. • Update customer information and interactions in the case management system. • Meet or exceed performance goals for call handling, customer satisfaction, and quality assurance. • Collaborate with internal teams and store associates to resolve complex issues. • Stay current on product knowledge, policies, and system updates through continuous learning.

🎯 Requisitos

• High school diploma or General Education Degree (GED) • Minimum of 2 years related experience and/or training or equivalent combination of education and experience • Call Center or Customer Service experience preferred but not required • French/English or Spanish/English desired but not required • Automotive Knowledge desired but not required • Typing speed of at least 45 WPM for case documentation • Strong verbal communication and active listening skills • Ability to manage high call volumes while maintaining accuracy and professionalism • Problem-solving and conflict resolution skills with a customer-first mindset • Adaptability to fast-paced, changing environments • Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role.

🏖️ Benefícios

• 401k Retirement Savings Plan with competitive company match • Paid Time Off and Sick Time • Special Recognition awards • Opportunity for growth and promotion • Career Path Opportunities • Employee Discount Program • Health, Dental, Vision and Prescription Drug Insurance • Health Savings Account • Medical and Dental Flexible Spending Accounts • Employee Assistance Program • Company paid Life insurance • Company paid short & long term disability insurance • Annual increase based on performance • Positive work environment • Team Member Networks available • Volunteer Opportunities • Military Leave, Jury Duty and Bereavement Pay • Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave