Healthcare Call Center Representative

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🕒 Novembro 4, 2025

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟢 Júnior

📞 Representante de Call Center

🚫👨‍🎓 Sem graduação necessária

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Downtown Physical Therapy and Rehab

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 1983

👥 B2C

🧘 Bem-estar

B2C • Wellness

A Downtown Physical Therapy and Rehab é uma clínica de fisioterapia ambulatorial focada no paciente, com unidades em Boston (Lewis Wharf) e Framingham, MA. Estabelecida em 1983, a prática oferece serviços de reabilitação e bem-estar individualizados, incluindo terapia manual, medicina esportiva, reabilitação espinhal e pré/pós-cirúrgica, terapia vestibular, terapia pediátrica, reabilitação de ATM, massagem terapêutica, terapia de alongamento e condicionamento para o trabalho. A clínica enfatiza cuidados individualizados, técnicas baseadas em evidências e atende a uma ampla gama de condições, desde distúrbios ortopédicos e neurológicos a problemas de equilíbrio/vestibulares e lesões esportivas.

Descrição

• Answer incoming calls in a timely and professional manner. • Schedule, confirm, and reschedule patient appointments using our EMR system. • Provide accurate information about clinic services, insurance coverage, and appointment availability. • Conduct patient intake over the phone and verify insurance eligibility and authorizations when necessary. • Follow up on patient no-shows and appointment cancellations. • Route calls and messages to appropriate staff or departments. • Maintain accurate and up-to-date patient records. • Deliver excellent customer service and resolve patient concerns with empathy and efficiency. • Assist with administrative tasks as needed to support clinic operations.

🎯 Requisitos

• High school diploma or equivalent required; associate degree or higher preferred. • Minimum 1 year of experience in a medical or call center environment. • Familiarity with physical therapy or medical office settings is a plus. • Proficiency in using EMR systems, Microsoft Office, and phone systems. • Strong communication and interpersonal skills. • Ability to multitask, stay organized, and work independently. • Comfortable working in a remote environment with reliable internet access.

🏖️ Benefícios

• Competitive salary based on experience. • Flexible remote work schedule. • Opportunities for professional development and growth. • A collaborative and supportive team environment. • Opportunities for career growth in the healthcare industry. • Health benefits (for full-time employees). • Paid time off and holidays.