Account Manager

🕒 2 dias atrás

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Advanced Payment Solutions

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💳 Fintech

₿ Cripto

🤝 B2B

💰 Seed em 2025-02

Fintech • Crypto • B2B

A Advanced Payment Solutions é um provedor global de infraestrutura de pagamentos que permite que comerciantes e empresas aceitem e liquidem pagamentos de ativos digitais e fiduciários em múltiplas vias através de uma única integração. A empresa oferece suporte a processamento de cartões, métodos alternativos de pagamento locais, pagamentos integrados MT5 e liquidações Web3/on-chain (Stellar, Solana, Ethereum), além de integrar com serviços de pagamento em criptomoeda, como Binance Pay e KuCoin Pay, para oferecer liquidações rápidas, em várias moedas, e liquidez institucional em mais de 150 países. A APS enfatiza conformidade e regulamentação (licença AFSA, registro FINTRAC), prontidão PCI-DSS, triagem automatizada KYT/KYB e suporte 24/7 para clientes empresariais.

Descrição

• Coordinate the merchant onboarding process and ensure smooth communication between clients and internal teams • Maintain day-to-day merchant relationships as the primary operational contact • Collaborate with Business Development, Legal, Compliance, Finance, Operations, and Development teams • Monitor payment performance, transaction volumes, and operational metrics, escalating issues when necessary • Coordinate merchant settlements and resolve settlement-related queries • Follow up on technical support requests and ensure timely communication • Prepare operational updates, performance reports, and portfolio information • Inform merchants about payment methods, service updates, pricing changes, and company products • Resolve day-to-day client issues and escalate complex cases • Maintain accurate client records, systems, and documentation • Deliver high customer service throughout the merchant lifecycle

🎯 Requisitos

• 1+ year of professional experience in account management or customer support • Experience preferably in card acquiring, payments, financial services, or banking industries • Strong interpersonal and organizational skills • Ability to develop good working relationships with clients • Ability to work independently • Organizational and time management skills • Strong attention to detail • Fluent English language • Clear verbal and written communication • Efficient team player • Problem-solving ability

🏖️ Benefícios

• Competitive base salary • Hybrid or remote work model with flexible hours • Endless opportunities for professional growth