Client Engagement Associate

Vaga não está no LinkedIn

🕒 Junho 25

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

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Advocate Health Care

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏥 Saúde

⚕️ Seguro de Saúde

💰 Venture Round em 2013-10

Healthcare • Healthcare Insurance • Hospital

A Advocate Health Care é um importante sistema de saúde com sede em Illinois, parte da recentemente estabelecida Advocate Health. Comprometida com um atendimento excepcional, a organização opera 10 hospitais e mais de 400 locais de atendimento com uma notável rede de 6. 300 médicos. A Advocate Health Care enfatiza uma abordagem holística à saúde e bem-estar, permitindo que os pacientes gerenciem sua saúde virtualmente através do aplicativo LiveWell e serviços de atenção primária. Oferecendo uma ampla gama de serviços médicos especializados, a Advocate Health Care foca em melhorar os resultados de saúde, proporcionando cuidado abrangente, educação e ferramentas para uma vida saudável.

Descrição

• Act as the first point of contact for potential claimants, managing inbound leads via phone, text, email and potentially other channels. • Conduct prompt and persistent outreach to new leads (within 5 minutes) using tools like Salesforce and ZenDesk, following established contact sequences (calls, texts, voicemails). • Clearly articulate Advocate's value proposition and answer frequently asked questions to build trust and encourage engagement. • Guide potential claimants through Advocate’s online Onboarding Flow, assisting them in providing necessary initial information and signing the representation contract. • Communicate with LTD customers for assistance reaching potential CLs and status updates. • Maintain accurate and timely records of all outreach activities, claimant interactions, and lead statuses within Salesforce. • Identify and appropriately handle leads who may not be eligible for services based on initial criteria. • Collaborate with the team to meet and exceed lead conversion goals. • Monitor Advocate’s Intake communication lines for new client calls and texts, responding appropriately.

🎯 Requisitos

• Proven experience in a high-volume outreach, sales, or customer engagement role (e.g., call center, intake specialist, sales development). • Excellent verbal and written communication skills, with an ability to explain processes clearly and empathetically. • Strong interpersonal and persuasion skills with a persistent approach to achieving goals. • Experience using CRM software (Salesforce preferred) and communication tools (ZenDesk). • Highly organized with strong attention to detail for tracking lead progress and documenting interactions. • Ability to work independently and manage time effectively in a remote setting. • Passionate about helping others and contributing to a mission-driven company. • Familiarity with the Social Security disability process is a plus, but not required.

🏖️ Benefícios

• Advocate is an equal opportunity employer and values diversity in the workplace.