Operations Enablement Lead

🕒 Agosto 25

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $115.000 - $165.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Affirm

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

💳 Fintech

👥 B2C

🛍️ Comércio Eletrônico

💰 Post-IPO Equity em 2021-01

Fintech • B2C • eCommerce

A Affirm é uma empresa de tecnologia financeira que oferece um serviço de Buy Now, Pay Later (BNPL), permitindo que os consumidores façam compras e paguem ao longo do tempo com planos de pagamento flexíveis. A Affirm elimina taxas ocultas e juros compostos, fornecendo termos e condições claros aos seus usuários. A empresa também oferece o Affirm Card, um cartão de débito que permite solicitar o pagamento ao longo do tempo para compras de maior valor ou pagar à vista as menores. A Affirm faz parcerias com diversos varejistas em várias categorias, incluindo eletrônicos, vestuário e viagens, proporcionando aos clientes a conveniência de pagar ao longo do tempo no checkout, tanto online quanto em lojas físicas. Os serviços da Affirm são integrados ao Apple Pay, permitindo que os clientes efetuem pagamentos de forma fluida diretamente do iPhone ou iPad.

Descrição

• Lead complex cross-functional programs and initiatives aligned with servicing strategy, OKRs, and business priorities • Define and execute servicing strategy through program roadmaps and execution plans • Track progress against KPIs, timelines, and budgets • Drive enterprise-wide improvements using Lean Six Sigma, change management, and data-driven methodologies • Collaborate with Product and Engineering to translate technical concepts into manuals and resources for human and AI agents • Architect and evolve the knowledge ecosystem, including SOPs, job aids, learning platforms, and AI-enabled knowledge tools • Design and create complex operational, instructional, and procedural content • Oversee end-to-end design and delivery of onboarding, continuous learning, and new product rollout training programs • Anticipate operational needs related to product launches, program expansion, and regulatory changes • Use metrics, dashboards, qualitative feedback, and localization-quality assessments to drive insights and inform senior leadership • Advise executives, cross-functional partners, and vendor leaders to align company goals with execution • Lead and coach augmented staff, contractors, and cross-functional contributors • Drive adoption of new processes, platforms, and resources through structured change management • Take on additional program and project management responsibilities as business needs evolve

🎯 Requisitos

• 5+ years of experience in program management or product operations, preferably within large-scale or global operations • Proven track record of setting strategy and delivering measurable impact across efficiency, compliance, and customer experience • Expertise in Lean Six Sigma, project/program management, and change management • Experience with knowledge management and training platforms/tools, including Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools • Strong background in regulated industries, especially financial services, fintech, or consumer lending • Exceptional influence and communication skills • Analytical and data-driven mindset focused on measurable outcomes and continuous improvement • Comfort operating in ambiguous, high-growth environments • Experience supporting vendor/partner operations and distributed teams • Black Belt, PMP, or Prosci certification preferred

🏖️ Benefícios

• Base pay may include equity rewards • Monthly stipends for health, wellness, and tech spending • 100% subsidized medical coverage, dental and vision for you and your dependents • Health care coverage with all premiums covered for all levels of coverage for you and your dependents • Flexible Spending Wallets with stipends for Technology, Food, Lifestyle needs, and family forming expenses • Competitive vacation and holiday schedules • Employee stock purchase plan enabling employees to buy Affirm shares at a discount • Remote-first work arrangement • Reasonable accommodations during the hiring process

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