Senior Manager, Programs – Global Expansion and New Initiatives

🕒 Outubro 9

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $173.000 - $233.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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• Aberta há 33 dias.
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Affirm

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

💳 Fintech

👥 B2C

🛍️ Comércio Eletrônico

💰 Post-IPO Equity em 2021-01

Fintech • B2C • eCommerce

A Affirm é uma empresa de tecnologia financeira que oferece um serviço de Buy Now, Pay Later (BNPL), permitindo que os consumidores façam compras e paguem ao longo do tempo com planos de pagamento flexíveis. A Affirm elimina taxas ocultas e juros compostos, fornecendo termos e condições claros aos seus usuários. A empresa também oferece o Affirm Card, um cartão de débito que permite solicitar o pagamento ao longo do tempo para compras de maior valor ou pagar à vista as menores. A Affirm faz parcerias com diversos varejistas em várias categorias, incluindo eletrônicos, vestuário e viagens, proporcionando aos clientes a conveniência de pagar ao longo do tempo no checkout, tanto online quanto em lojas físicas. Os serviços da Affirm são integrados ao Apple Pay, permitindo que os clientes efetuem pagamentos de forma fluida diretamente do iPhone ou iPad.

Descrição

• Own the strategy and roadmap for scaling Customer Operations to support global expansion across products, merchants/partners, geographies, and channels • Establish and modify operational objectives, policies, procedures, work plans, methods, frameworks, and success criteria • Lead, coach, and develop a team spanning program management and service delivery/process improvement disciplines • Drive large-scale cross-functional operations programs, managing scope, schedule, budget, dependencies, and risk • Partner with Product, Engineering, Analytics, Risk, Training, Knowledge, and Service Delivery leads across the program lifecycle • Build alignment with mid- to senior-level cross-functional leaders and influence outcomes • Own portfolio-level governance, business reviews, issue resolution, and decision-making • Own post-launch operational performance for the global international operations portfolio • Serve as a subject-matter expert and thought leader on the global servicing operating model • Champion an analytical, data-driven culture • Develop communication and change-management plans and track risks, issues, actions, and dependencies • Represent global customer servicing needs across core operations

🎯 Requisitos

• 12+ years of relevant experience • 5+ years leading teams and/or managing other managers or senior professionals • Experience building and scaling global customer experience operations • Experience working in global environments across cultures and geographies • Deep program and process management expertise • PMP and/or Lean Six Sigma Black Belt is a plus • Broad cross-disciplinary expertise and strong understanding of organizational and market operations • Deep functional knowledge of customer care, fraud, and/or merchant operations, including processes, systems, and key metrics • Strong knowledge of shared services operations • Experience in services, operations, and/or sales • Experience delivering programs across multiple geographies or markets strongly preferred • Consumer lending or financial services background strongly preferred • Ability to work on unique, poorly defined problems lacking strategic direction • Ability to influence and align diverse, senior stakeholders • Sound judgment and ability to make discretionary decisions with significant latitude • Self-starter with urgency, accountability, results orientation, and enthusiasm for developing people and building capabilities • Visa sponsorship is not available for this position

🏖️ Benefícios

• Equity rewards may be included in total compensation • Monthly stipends for health, wellness, and tech spending • 100% subsidized medical coverage for employees and dependents • Dental and vision coverage for employees and dependents • Flexible time off • Generous holiday calendars • Employee stock purchase plan (ESPP) allowing employees to buy Affirm stock at a discount • Remote-first work flexibility • Inclusive interview process and accommodations for candidates with disabilities • In-person onboarding experience for all new hires

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