Lead Data Analyst – Network

🕒 Maio 20

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Agero, Inc.

Agero, Inc.

1001 - 5000 funcionários

Fundada em 1994

🚗 Transporte

Transport • Technology • Automotive

A Agero, Inc. é líder na indústria de assistência ao motorista, oferecendo um conjunto abrangente de soluções, incluindo assistência na estrada, gestão de acidentes e experiência em veículos elétricos. A empresa atende a uma ampla gama de indústrias, incluindo montadoras de automóveis, seguradoras e prestadores de serviços. As soluções da Agero são alimentadas por sua plataforma inteligentemente projetada, SWOOP, que aprimora a transparência e a comunicação em tempo real. Com mais de 115 milhões de motoristas protegidos anualmente e parcerias com as principais seguradoras, a Agero se dedica a transformar a experiência de dirigir por meio de inovações digitais e parcerias estratégicas.

Descrição

• Develop and deploy advanced analytical models to improve our understanding of Network supply and demand, identify operational inefficiencies, and deliver actionable recommendations to leadership • Implement real-time dashboards and reporting to track and assess Network performance against established metrics • Challenge the status quo and propose and test new strategies for increasing competition and engagement within our service provider network • Analyze feedback, ratings, and reviews from multiple sources and stakeholders to gain insights into service quality and customer satisfaction • Develop operational and performance data to generate actionable insights and recommendations for 3rd party service providers • Analyze the capacity of our Network, identifying gaps and opportunities to improve operational efficiency and service quality • Lead test and pilots for process changes as a result of analysis and communicate the results to management • Serve as an internal data analytics expert by ensuring consistency in data analysis methodologies and sharing of best practices.

🎯 Requisitos

• BA/BS Degree or equivalent experience. Degree that emphasizes data analysis and communication (e.g., computer science, social sciences, physical sciences, math, engineering, or statistics) preferred • 5+ years of business and data analysis experience • Strong problem-solving skills and business acumen • Experience with data management, specifically with validating and auditing data and reports from multiple systems • Demonstrated project and task management capability • Past experience with BI, Google Workspace, and CRM Tools • Proficiency in SQL and working with relational databases is required • An analytical professional with attention to detail and high standard of performance excellence.

🏖️ Benefícios

• Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. • 401(k) plan with company match and tuition assistance to support your future goals. • Flexible time off, paid sick leave, and ten paid holidays annually. • Parental planning benefits to assist associates through life’s milestones. • Bonus/Incentive Programs

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