Response Associate, Roadside Assistance - CSR

🕒 Outubro 14

🏈 Alabama, Arizona, +5 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $16 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 29 dias.
• As vagas desta empresa costumam ser preenchidas em 35 dias.

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Agero, Inc.

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1994

🛡️ Seguros

📦 Logística

🚗 Transporte

Insurance • Logistics • Transport

A Agero, Inc. é líder na indústria de assistência ao motorista, oferecendo um conjunto abrangente de soluções, incluindo assistência na estrada, gestão de acidentes e experiência em veículos elétricos. A empresa atende a uma ampla gama de indústrias, incluindo montadoras de automóveis, seguradoras e prestadores de serviços. As soluções da Agero são alimentadas por sua plataforma inteligentemente projetada, SWOOP, que aprimora a transparência e a comunicação em tempo real. Com mais de 115 milhões de motoristas protegidos anualmente e parcerias com as principais seguradoras, a Agero se dedica a transformar a experiência de dirigir por meio de inovações digitais e parcerias estratégicas.

Descrição

• Handle high-volume inbound calls from stranded motorists across the U.S. • Gather location and vehicle issue details and dispatch assistance in real time • Coordinate with external service providers to ensure accurate and timely dispatch of tow trucks and service vehicles • De-escalate anxious or frustrated customers using active listening, empathy, and reassurance • Provide clear guidance and explain next steps during roadside emergencies • Manage incidents involving flat tires, lockouts, dead batteries, fuel deliveries, and towing • Use multiple web-based systems and dispatch tools simultaneously to track service progress • Maintain detailed notes while navigating multiple screens and resources • Collaborate with peers and managers in a virtual team using Zoom and Google Chat • Take ownership of every call and callback while delivering timely support to customers and roadside partners • Participate in mandatory classroom training, cross-functional training, and professional development

🎯 Requisitos

• Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri, Tennessee, or Virginia • 1+ years of continuous customer service experience • Successful completion of a comprehensive criminal background screening • Dedicated, quiet home office free from family, pet, and background noise • Applicant-provided work equipment • Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets are not allowed • Current supported Windows 11, specifically version 24H2, 25H2, or newer • Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed • Minimum 8 GB RAM and 20 GB free hard drive space • Working webcam • High-quality USB-wired headset • Google Chrome version 23+ or Mozilla Firefox version 3+ • Secure hard-wired high-speed Ethernet connection; Wi-Fi is not allowed • Minimum internet speed of 25 Mbps download and 10 Mbps upload • Maximum latency of 80ms–100ms • Active cell phone capable of receiving SMS and downloading security apps • Ability to use online databases, CRMs, dispatch software, AI tools, Google Maps, and Google Workspace • Typing speed of at least 30 WPM accurately • Weekend availability/flexibility • Full-time production schedule commitment • 100% attendance during mandatory training • Must currently be authorized to work in the United States full-time; no employer visa sponsorship now or in the future

🏖️ Benefícios

• Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends • Monthly performance and attendance bonuses • Regular overtime opportunities based on business needs • Scheduled raises through merit increases • Medical, dental, and vision insurance • 401(k) program with company match • Paid Time Off (PTO) • Tuition reimbursement and tuition assistance • Employee Assistance Program (EAP) • Referral bonus program • Complimentary roadside assistance • Online skill-building courses • Professional mentorship • Cross-training programs • Mandatory paid training • Flexible time off • Paid sick leave • Ten paid holidays annually • Parental planning benefits • Disability insurance • Life insurance • Mental health benefits • Bonus/incentive programs • Employer-paid travel arrangements and expenses for initial Medford onboarding, if required

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