Director, Client Operations

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $200.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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AHEAD

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

🤖 Inteligência Artificial

🏢 Corporativo

💰 $5.697.750 Venture Round - AHEAD em 2024-05

Consulting • Artificial Intelligence • Enterprise

Thinkahead é uma empresa de psicologia de capital privado que atua tanto no campo clínico (atendimento particular) quanto no espaço corporativo de consultoria.

Descrição

• Provide strategic leadership for the Client Operations function within an assigned region • Lead and develop Senior Managers and Managers • Design and refine regional coverage models aligned to revenue growth and segment complexity • Evaluate span of control, workload distribution, and structural alignment • Drive succession planning and leadership bench development • Partner with regional Sales Leadership on operational alignment and execution readiness • Lead during financial close and end-of-month, quarter, and year periods • Establish and maintain regional quote-to-cash governance standards • Reinforce Salesforce hygiene standards across teams • Oversee month-end Salesforce activities, including opportunity updates, stage accuracy, close-date integrity, and documentation compliance • Ensure forecasting cadence and pipeline validation processes are executed • Identify forecast volatility, revenue timing risks, and margin exposure trends • Escalate material operational or financial risks to leadership • Monitor booking errors, documentation gaps, and process inefficiencies and drive corrective action • Sponsor workflow improvements and system enhancements • Serve as senior Client Operations partner to regional Sales Leadership, including Managing Directors and EVP • Provide operational insights supporting financial objectives • Oversee high-impact escalations involving opportunity management, forecasting, booking compliance, product delivery coordination, AP/AR exposure, and revenue recognition • Partner with Finance on margin protection, revenue recognition compliance, and financial stability • Partner with Alliances to operationalize OEM, distributor, and partner program requirements • Ensure incentives, rebates, special pricing agreements, and funding mechanisms align with booking policies, margin guidelines, and revenue recognition standards • Partner with peer Directors to ensure consistent Client Operations standards across regions • Report to the VP of Operations and align with the EVP of Sales • Perform other duties as assigned

🎯 Requisitos

• Bachelor’s degree required • 7+ years in Sales Operations, Client Operations, Finance, or Sales Support • 4+ years people leadership experience preferred • Experience leading cross-functional initiatives or transformation efforts • Experience in technology reseller strongly preferred • Strong people leadership and talent development capabilities • Organizational design and capacity planning expertise • Polished presentation and communication skills suitable for senior sales leadership engagement • Strong business and financial acumen • Systems thinking and operational governance mindset • Ability to influence cross-functional stakeholders • Experience leading change management initiatives • Strong analytical and reporting capability • Ability to operate effectively in high-pressure, sales-driven environments • Ability to safely and effectively perform essential job functions • Ability to maintain regular and predictable attendance • Ability to travel safely and reliably to an office and/or client work site, as required • Ability to perform duties at customer sites or in data center environments • Ability to stand, walk, bend, and lift or move equipment weighing up to 50 pounds • Ability to work in fluctuating temperatures and production environments with varying noise, lighting, and airflow • Ability to use hands and fingers to handle, feel, or operate objects, tools, or controls • Ability to hear, listen, and communicate clearly

🏖️ Benefícios

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Cross department training and development • Sponsoring certifications and credentials for continued learning • Multi-million-dollar technology lab

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