Customer Success Manager

Vaga não está no LinkedIn

🕒 Setembro 19, 2025

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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Aidoc

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

🤖 Inteligência Artificial

Healthcare • Artificial Intelligence

Aidoc é uma força pioneira em inteligência artificial clínica. Nosso foco é ajudar e capacitar as equipes de saúde a otimizar os resultados dos pacientes, o que resulta em maior valor econômico e melhores desfechos clínicos. Nossas soluções de IA clinicamente comprovadas eliminam silos, aumentam a eficiência e melhoram os resultados ao fornecer informações críticas quando e onde as equipes de atendimento precisam, levando a uma ação coletiva imediata. Construído sobre o exclusivo aiOS™ da Aidoc, analisamos e agregamos dados médicos para permitir que as equipes de atendimento operacionalizem o inesperado e trabalhem de forma integrada, com um foco contínuo no paciente. A IA da Aidoc está sempre ativa, operando em segundo plano para transformar o primeiro plano.

Descrição

• Serve as the customer's advocate and the customer’s trusted advisor- You are the bridge between Aidoc and our customers: Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. • Lead discussions with our customers (top physicians in prestige medical centers). • Understand each customer’s pain points and their workflow and enhance the value of AI in their departments. • Define the next steps and work on “making things happen” with our R&D teams. • Serve as the liaison between our customers and internal teams: Work with the technical team to ensure smooth onboarding of new customers. • Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective. • Have a deep understanding of our solutions, their expected performance, and the user interface. • Drive value demonstration of our solution for our customers: Perform data analysis and storytelling using data. • Make insights out of the data and present it to our customers. • Initiate and help execute research initiatives.

🎯 Requisitos

• BSc in science, engineering, or any quantitative field. Preferably MSc. • 2-3 years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles. • Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage. • Experience with data analytics is an advantage. • Previous work with medical imaging and radiologists is an advantage. • Research experience is an advantage. • Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level. • Ability to multitask, problem solve, and work cross-functionally in a dynamic environment. • Critical thinker with a good analytical approach and data-driven decision-making process. • Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment. • Excellent verbal and written communication skills (in English). • Ability to work in the PST/MST time zones. • Ability to travel up to 25%.

🏖️ Benefícios

• A range of medical, dental and vision benefits • Stock options for all full-time employees • 20 days of paid vacation, plus sick days and holidays • A 401(k) plan, life insurance, plus long and short term disability • The opportunity to directly improve medical care and impact patient outcomes