Operations Manager

🕒 Julho 15

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $80.000 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 4%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Airspace

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

🏭 Manufatura

🍽️ Alimentos e Bebidas

Healthcare • Manufacturing • Food & Beverage

A Airspace é uma empresa de plataforma logística especializada em soluções de remessas críticas em termos de tempo. Utilizando tecnologia de roteamento e despacho impulsionada por IA, a Airspace oferece um serviço integrado para rastreamento de remessas em tempo real e resolução de atrasos, garantindo precisão, rapidez e eficiência. Com serviços que vão desde o próximo voo disponível e entregas terrestres sob demanda até entregas fretadas, a Airspace atende a diversas necessidades de envio, incluindo serviços especializados para indústrias como aeroespacial, saúde e ciências da vida. A plataforma é aclamada por sua transparência, velocidade de entrega incomparável e controle operacional, ajudando as empresas a economizar tempo e melhorar a eficácia da cadeia de suprimentos.

Descrição

• Own Sector Performance and Escalations • Get hands-on with the sector team when needed to support the frontline and protect service levels • Act as the highest escalation point for day-to-day frontline operations within your sector — the first point of contact before an issue needs to go to your Senior Manager or Director • Monitor sector performance trends daily, weekly, and monthly, using coaching and feedback to resolve KPI issues and drive account-level process improvement. • Partner with your sector leadership to define sector-specific Standard Work, KPI benchmarks, and the reporting cadence for leadership (e.g., quarterly executive operations reviews, leadership summits). • Represent Operations Externally and Cross-Functionally • Support your sector leadership in representing your sector during major customer milestone meetings and deployment calls (onboarding, QBRs, escalations, expansion opportunities, etc.). • Partner with Revenue, Network, R&D, and Finance to shape SOPs, support high-value revenue motions, and scope customer-specific solutions that fall outside the normal scope. • Partner with Quality Assurance on live-operational support, shipment reviews, and corrective action plans, ensuring corrective actions are effective and in place • Partner on Staffing and Team Composition • Partner with your Senior Manager on team headcount decisions, hiring, and compensation/leveling decisions for your reporting sector(s) • Partner with sector Directors and the People team on the recruiting pipeline, interview process, and assessment framework • Partner with sector leadership to plan and facilitate new hire onboarding, ensuring systems, hardware, certifications, and introductions are ready • Maintain a coverage schedule that provides sufficient operations coverage 24/7/365 and accounts for the supply needs of your service lines • Own Training and Enablement • Own management of the training platform (WorkRamp) and its associated modules for your sector — keeping content current, assignments on track, and completion visible to leadership • Support new hire training by helping plan the training schedule and stepping in to help deliver content as needed • Coach and Develop Your Leaders • Define and manage a rhythm of the business - routine touchpoints with supervisors, priority-setting, and progress tracking against KPIs- that keeps your team’s leaders aligned, including regular cadences with Driver Operations and Network. • Conduct regular skip-level 1:1s with frontline operators (Specialists, Experts) to stay connected to on-the-ground performance and surface issues before they escalate • Partner with your Senior Manager on Semi-Annual Review (SAR) prep — building promotion and merit increase cases, preparing supporting documents, and scheduling and running SAR meetings • Define personal performance goals and coach individual contributors (Specialists, Experts) and personnel leaders (Supervisors) on technical, operational, and communication skills through individual conversations and structured training. • Hold regular meeting cadences with Driver Operations and Network to align on the needs, requirements, and support your sector requires from those teams • Drive Continuous Improvement • Scope, lead, or supervise initiatives supporting company OKRs, sector performance gaps, or new capability requirements — as the primary responsible party, end to end • Build roll-out plans for new processes and lead supervisors and leads to drive high adoption • Proactively identify where new services, capabilities, or certifications would benefit the sector, and drive execution — including work plans and resourcing — with Operations Leadership approval • Maintain a regular pulse on operational efficiency and service quality, proactively solving for both rather than trading one off against the other

🎯 Requisitos

• Proven experience managing high-performing operations teams, ideally in time-critical logistics, marketplace, or supply chain environments • Demonstrated ownership mindset — comfortable driving outcomes and taking accountability for your decisions, including partnering on hiring, firing, and compensation calls for your team • Strong cross-functional influence, with a track record of aligning Revenue, Network, Finance, R&D, and Quality Assurance without formal authority over those teams • Experience managing distributed teams across time zones and schedules, including maintaining 24/7/365 coverage models • Comfort partnering on KPI definition and owning the follow-through — translating performance trends into coaching, process changes, or escalations • Strong coaching and people-development skills, with experience developing both individual contributors and people managers • Grace under pressure — a track record of navigating and resolving high-stakes, high-visibility situations • Bachelor's degree in a related field, or equivalent practical experience.

🏖️ Benefícios

• Bonuses based on sector performance • High-quality health, vision, and dental care plan options • 401K company contribution program • Professional learning and training reimbursements