Director, Technical Account Management

🕒 Abril 1

🏄 California, New York – Remoto

🏄 California – Remote 🗽 New York – Remote

💵 $227.000 - $322.400 / ano

⏰ Tempo Integral

🔴 Especialista

💰 Gerente de Contas

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Airtable

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💰 Secondary Market em 2022-06

A Airtable permite que qualquer equipe crie aplicativos com base em dados compartilhados e impulsione seus fluxos de trabalho mais críticos e únicos. Equipes em mais de 300.000 organizações, incluindo 80% da Fortune 100, confiam na Airtable Connected Apps PlatformTM para conectar suas pessoas e dados e alcançar seus objetivos mais importantes. Fundada em 2013 e com sede em São Francisco, a Airtable ocupa a 6ª posição no Forbes Cloud 100 e arrecadou US$ 1,36 bilhão até hoje.

Descrição

• Lead and scale a high-performing team of Technical Account Managers • Own the team's technical depth across Airtable's agent capabilities • Coach and mentor Managers and ICs • Establish and evolve frameworks for assessing and improving technical health of Premium accounts • Engage directly with customers during critical technical projects or escalations • Partner across Sales, Customer Success, and Support to maintain clear ownership boundaries • Drive program development and influence product direction • Leverage data and KPIs to inform decisions, measure success, and prioritize team focus.

🎯 Requisitos

• 10+ years in technical support, solution architecture, or technical account management roles • 5+ years leading enterprise-facing technical teams • Solutions-architect mindset with ability to evaluate customer's existing build • Working fluency in AI architecture concepts relevant to enterprise customers • Exceptional written and verbal communication skills • Analytical and comfortable making data-informed decisions.

🏖️ Benefícios

• Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. • Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. • Please check out Life at Airtable for more comprehensive benefit offerings.