Client Manager – Alight Leave Solutions

🕒 4 dias atrás

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $55.000 - $70.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

🦅 Patrocina Visto H1B

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Alight Solutions

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2016

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Alight Solutions é uma provedora líder de tecnologia e serviços de capital humano baseada em nuvem, atendendo algumas das maiores organizações do mundo e mais de 35 milhões de pessoas e dependentes. A empresa se concentra em transformar vidas e organizações ao melhorar a saúde, o bem-estar financeiro e no trabalho. A Alight oferece uma ampla gama de serviços, incluindo atendimento ao cliente, funções tecnológicas, consultoria, serviços de aplicação e suporte empresarial, com oportunidades para posições virtuais ou trabalho remoto. A empresa enfatiza a responsabilidade social corporativa e o impacto positivo nos clientes, colegas e comunidades.

Descrição

• leverage deep Absence and Disability domain expertise to resolve complex claim issues including escalations and client inquiries • develop and maintain expertise in all Alight products and services and convey value of the One Alight service model to clients • demonstrate comprehensive solution expertise and consult with clients on how to best leverage Alight’s solutions to achieve desired business outcomes • absorb and substantively support our technology and service solutions, including relevant industry trends, practices and risks • provide technical expertise to support internal and client delivery needs such as pre/post-production testing, SSRs/CROs, and defect management • provide timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy • manage client escalations to accelerate issue resolution and mitigate retention risk • collaborate with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims • adapt to changing conditions and proactively learn and apply new skills, methods, and behaviors • organize, host, attend and/or contribute to cross departmental and client/broker meetings as needed • travel to attend internal meetings, client meetings, and industry conferences/meetings as needed

🎯 Requisitos

• at least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent • possess deep operational, relationship building, and issue resolution skills • demonstrate understanding of contracts, pricing and financial models • experience identifying and anticipating risk and implementing effective risk mitigation plans • ability to identify expansion opportunities • demonstrate industry experience in HR services / outsourcing, Business Management, Disability / absence, and/or Healthcare • able to travel 20-25%

🏖️ Benefícios

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities