Solutions Platform Engineer

🕒 4 dias atrás

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Aderant

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1978

⚖️ Jurídico

💼 Consultoria

☁️ SaaS

Legal • Consulting • SaaS

Aderant é um fornecedor global de software de gerenciamento de negócios e práticas jurídicas que auxilia escritórios de advocacia a conduzir e modernizar suas operações administrativas. A empresa oferece plataformas e aplicativos SaaS baseados em nuvem — incluindo gerenciamento de práticas, tempo e cobrança (iTimekeep), entrega de faturas (BillBlast), conformidade (Onyx/OCG), recrutamento, calendários/processos, análises (Stridyn) e automação de trabalho para pagamento orientada por IA — projetados para grandes serviços profissionais e escritórios de advocacia. Aderant enfatiza IA, transformação em nuvem, segurança (SOC 2) e integrações para melhorar a precisão de faturamento, conformidade, operações financeiras e eficiência operacional para escritórios de advocacia em todo o mundo.

Descrição

• Maintain the availability, stability, and functionality of the Expert Sierra demonstration environment. • Troubleshoot issues across the platform, including application servers, Microsoft SQL Server, application functionality, integrations, user access, and supporting infrastructure. • Investigate system-wide issues and coordinate resolution when problems involve multiple applications, services, or technical teams. • Manage user access and permissions through Microsoft Azure and Microsoft Entra ID. • Support the deployment and implementation of new products, features, updates, and integrations. • Serve as both a technical resource and an advocate for the Sales and Solutions Consulting teams. • Assist with keeping demonstration data current and finalized. • Coordinate with infrastructure, database, application, development, cloud, security, product, and support teams. • Create and manage support tickets, project requests, group communications, and escalation paths. • Monitor outstanding requests and follow up with responsible teams. • Communicate system status, risks, dependencies, and expected resolution timelines. • Balance multiple technical issues, platform improvements, deployment activities, data/integration maintenance, and cross-functional requests. • Document platform configurations, recurring issues, troubleshooting procedures, dependencies, and support processes. • Identify opportunities to improve platform reliability, supportability, access management, and deployment processes.

🎯 Requisitos

• Experience in a technical support engineering, systems administration, platform engineering, application support, or similar role. • Strong troubleshooting skills across applications, servers, databases, authentication, and infrastructure. • Working knowledge of Microsoft Windows Server environments, including IIS, PowerShell, and Active Directory. • Working knowledge of Microsoft SQL Server or other relational databases. • Experience managing user access, permissions, or authentication through Microsoft Azure and Microsoft Entra ID. • Experience supporting enterprise applications or complex multi-server environments; previous use or experience with practice management systems such as Aderant Expert is a plus. • Understanding of processes and business functions common in client-server application environments. • Ability to understand how applications, databases, servers, identity systems, and integrations interact within a larger platform. • Strong written and verbal communication skills. • Demonstrated ability to coordinate work across multiple technical teams, and to work independently as well as within a team environment. • Strong organizational skills and the ability to track tickets, projects, dependencies, and outstanding action items. • Curiosity about technology and willingness to learn; ability to follow issues through resolution and escalate effectively when needed. • Bachelor's degree in Computer Science, Information Systems, or equivalent experience is required.

🏖️ Benefícios

• None specified