Senior Manager, Client Management – Alight Leave Solutions

🕒 6 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $140.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Alight Solutions

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2016

🏢 Corporativo

👥 RH Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

A Alight Solutions é uma provedora líder de tecnologia e serviços de capital humano baseada em nuvem, atendendo algumas das maiores organizações do mundo e mais de 35 milhões de pessoas e dependentes. A empresa se concentra em transformar vidas e organizações ao melhorar a saúde, o bem-estar financeiro e no trabalho. A Alight oferece uma ampla gama de serviços, incluindo atendimento ao cliente, funções tecnológicas, consultoria, serviços de aplicação e suporte empresarial, com oportunidades para posições virtuais ou trabalho remoto. A empresa enfatiza a responsabilidade social corporativa e o impacto positivo nos clientes, colegas e comunidades.

Descrição

• responsible for strategy, management, and retention of a high-revenue, and complex client portfolio • fostering strategic relationships with clients and brokers • optimizing the value clients gain from Alight's products and solutions • developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders • working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service • advocating to ensure business readiness and client success • persuading, motivating, and inspiring action toward desired outcomes • collaborating cross-functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention • consulting with clients regularly on best practices to increase product adoption and utilization and to maximize value across the client’s solution suite • owning the Account Health strategy for assigned client accounts • proactively monitoring and identifying client retention risk

🎯 Requisitos

• 5 years of direct Client/Broker Relationship management experience or advanced degree equivalent • excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts • compelling analytical skills with the ability to translate data into actionable insights • experience managing pricing and financial models • ability to partner with the Sales/Commercial Team to identify expansion opportunities • experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion • experience in HR services, business management, disability/absence, and healthcare

🏖️ Benefícios

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities