Senior Solutions Architect – Field Service

🕒 Outubro 26

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

🦅 Patrocina Visto H1B

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👻 Score fantasma 11%

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• Aberta há 15 dias.
• As vagas desta empresa costumam ser preenchidas em 51 dias.
• Sem salário divulgado.

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Alithya

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

🏥 Saúde

🏭 Manufatura

Consulting • Healthcare • Manufacturing

A Alithya é uma empresa global de transformação digital e consultoria de TI que oferece serviços de consultoria estratégica, transformação empresarial e habilitação de negócios. Ela ajuda as organizações a modernizar sistemas de ERP, cadeia de suprimentos, CRM, HCM e desempenho empresarial, além de oferecer serviços de nuvem, dados e análise, IA/ML, serviços gerenciados, engenharia de qualidade e gestão de mudanças para impulsionar a adoção e o ROI. A Alithya trabalha com grandes parceiros tecnológicos (Microsoft, Oracle, AWS, Salesforce) e concentra-se em soluções práticas e personalizadas para empresas de médio a grande porte em setores como serviços financeiros, saúde, governo, telecomunicações, transporte e manufatura.

Descrição

• Lead discovery sessions to understand service processes, pain points, priorities, dependencies, risks, and success measures • Design end-to-end Salesforce Field Service solutions, including service territories, work order management, scheduling and optimization, inventory management, asset management, dispatcher user experience, and offline technician mobile experience • Translate business requirements into solution designs, process flows, and implementation plans • Develop user stories, acceptance criteria, and prioritized delivery backlogs • Advise clients on configuration and customization choices, balancing immediate needs with long-term maintainability • Guide integrations between Salesforce Field Service and CRM, ERP, inventory, billing, and customer service platforms • Provide architectural guidance on security and visibility, data migration, reporting, and platform performance • Perform declarative Salesforce configuration using platform tools, reports, dashboards, and automation capabilities • Support user acceptance testing, including test scenarios, test scripts, issue triage, and business signoff • Support deployment, change management, user training, and post-launch improvement

🎯 Requisitos

• Salesforce Field Service Consultant and Certified Service Cloud Consultant Certifications or equivalent hands-on expertise • 5+ years of consulting experience implementing Salesforce Field Service for clients with complex service operations and large user populations • Experience leading or contributing to multiple full lifecycle implementations, from discovery through deployment and support • Hands-on Salesforce platform experience, including configuration, data modeling, security, automation, reporting, scalability, and performance considerations • Experience with Salesforce mobile solutions, offline use cases, and technician adoption • Experience with complex scheduling, optimization, service-level agreements, or high-volume dispatch • Experience working with Agile delivery methodologies and distributed development teams • Experience in utilities, telecommunications, manufacturing, or equipment services • Strong understanding of field service operations and industry best practices, including Scheduling and Optimization (ESO) • Proven ability to collaborate across teams and leadership levels to deliver projects on time and on budget • English: Proficient

🏖️ Benefícios

• Flexible work options • Unlimited Vacation Plan • 24/7 virtual healthcare • Extensive wellness portal supporting physical, mental, emotional and financial well-being • Access to thousands of online courses and certifications • Exclusive leadership programs • Tuition reimbursement program for external training • Employee Share Purchase Plan with matched contributions

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