Distributor Relationship Manager

🕒 Maio 13

🦌 Connecticut – Remoto

🦌 Connecticut – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Allegion

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2013

🔐 Segurança

🔧 Hardware

🏢 Corporativo

💰 Post-IPO Debt em 2022-06

Security • Hardware • Enterprise

Allegion (NYSE: ALLE) é um pioneiro global em acesso facilitado, com marcas líderes como CISA®, Interflex®, LCN®, Schlage®, SimonsVoss® e Von Duprin®. Focando na segurança em torno da porta e áreas adjacentes, a Allegion protege pessoas e bens com uma variedade de soluções para residências, empresas, escolas e instituições.

Descrição

• Ability to interact and build positive relationships with assigned North American and International Distributors. • Effectively handle phone calls, emails, web and fax transactions to ensure customer/consumer satisfaction by supporting Allegion’s Key Performance Indicator’s (KPIs). • Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations. • Consistently improve and manage customer communication flow on promotions and product information. • Update, maintain, and analyze customer account profiles. • Be an involved business partner. • Take ownership while exercising good judgment and propensity to effect change. • Maintain working knowledge of all company products, services, and promotions. • Operate under Allegion guidelines when resolving issues. • Attend meetings as required to represent the department and company. • Handle multiple tasks simultaneously including, but not limited to, detailed order entry of custom door & service parts, respond to inbound calls & email inquiries, complaint resolution, research & placement of quality replacement orders, maintaining Allegion’s competitive edge through impeccable attention to detail and customers’ needs.

🎯 Requisitos

• Associate’s Degree or 3-5 years of account/customer management experience. • Experience with order management system. • Proficient in Microsoft Office (Excel, Word, PowerPoint, outlook email, etc.) • Must be reliable and have a positive attitude. • Demonstrate initiative and willingness to overcome challenges. • Excellent written and verbal communication skills. • Ability to work effectively in a team setting or individually as may be required. • Must be able to balance multiple priorities in a high call volume environment while maintaining professional and courtesy customer interactions. • Ability to recognize and adapt to change. • Bachelor's Degree (preferred). • Experience with SAP order management system (preferred). • Effective negotiation skills (preferred). • Export/Import Compliance (preferred). • High level of enthusiasm and passion for excellence (preferred). • Excellent critical thinking, analytical, leadership, organization, and interpersonal skills (preferred). • Ability to work across organizational boundaries and levels (preferred).

🏖️ Benefícios

• Health, dental and vision insurance coverage, helping you “be safe, be healthy” • Unlimited Paid Time Off • A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period • Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses • Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses • Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury • Life Insurance – Term life coverage with the option to purchase supplemental coverage • Tuition Reimbursement • Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards • Employee Discounts through Perks at Work • Community involvement and opportunities to give back so you can “serve others, not yourself” • Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching