Field Experience Specialist

🕒 Setembro 26

⛰️ Colorado – Remoto

⛰️ Colorado – Remote

💵 $32.900 - $66.900 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Allegion

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2013

🏭 Manufatura

🔐 Segurança

🔧 Hardware

💰 Post-IPO Debt em 2022-06

Manufacturing • Security • Hardware

Allegion (NYSE: ALLE) é um pioneiro global em acesso facilitado, com marcas líderes como CISA®, Interflex®, LCN®, Schlage®, SimonsVoss® e Von Duprin®. Focando na segurança em torno da porta e áreas adjacentes, a Allegion protege pessoas e bens com uma variedade de soluções para residências, empresas, escolas e instituições.

Descrição

• Provide elevated services to Allegion customers for a specific territory • Respond to customer inquiries within a 24-hour SLA • Demonstrate product and process expertise • Assist with general phone and email queues as required • Collaborate with internal departments, especially sales, to achieve customer targets • Monitor customer activities, identify trends, and recommend experience improvements • Provide solutions involving products, pricing, order fulfillment, customer programs, and corporate policies • Process returns, replacements, account credit adjustments, warranty/labor, DRD, territory email, and document-related requests in business systems and the corporate CRM • Build customer relationships through daily interactions and account visits • Participate in client visits and meetings to discuss account performance, gather feedback, and plan future activities • Provide insights and recommendations for continuous organizational improvement • Demonstrate departmental leadership to meet performance targets • Provide personalized attention and expertise to increase customer satisfaction • Perform other assigned duties

🎯 Requisitos

• HS Diploma/GED required • BS Degree preferred • 3+ years of related experience • Legally authorized to be employed in the United States • No employment visa sponsorship available • Exceptional customer focus with ability to understand customer needs • Ability to interact and communicate effectively at all levels of the organization • Experience with process improvement initiatives • Excellent oral and written communication skills • Problem solving ability in a complex environment • Customer-centric ability to balance customer benefits and business goals • Strong organizational skills with ability to execute/implement strategic design • Capability to manage multiple priorities, manage virtual teams, and gain cooperation while driving accountability • Ability to work primarily Central and Pacific Time Zone hours • Work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m.

🏖️ Benefícios

• Health, dental and vision insurance coverage • Competitive Paid Time Off • 401K plan with a 6% company match and no vesting period • Health Savings Accounts • Flexible Spending Accounts for healthcare and dependent daycare expenses • Short-Term and Long-Term Disability Insurance paid for by Allegion • Term life insurance with option to purchase supplemental coverage • Tuition Reimbursement • Voluntary Wellness Program with monetary rewards • Employee Discounts through Perks at Work • Community involvement and opportunities to give back • CliftonStrengths assessment and coaching • Flexible remote work arrangement with occasional on-site visits as needed • Professional development opportunities