Intake Manager

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🕒 Março 28

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AllOne Health

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🧘 Bem-estar

🤝 B2B

Wellness • B2B

A AllOne Health é uma fornecedora de soluções integradas de saúde total que fortalecem a saúde mental, o bem-estar físico, o bem-estar financeiro e a resiliência organizacional para empregadores e instituições. Eles oferecem Programas de Assistência ao Empregado (EAP), Programas de Assistência a Membros/Estudantes, serviços de concierge de bem-estar, consultoria organizacional e gestão de crises, atendendo a milhões de vidas em milhares de organizações. A AllOne Health faz parcerias com corretores, consultores e fornecedores para incorporar benefícios de saúde mental e bem-estar total nos portfólios de benefícios dos empregadores e foca no engajamento e resultados mensuráveis.

Descrição

• Responsible for the day-to-day operations and management of the Intake team across a multi-state, virtual EAP business. • Manages and directs all aspects of inbound and outbound call center operations. • Develops and monitors quotas for service volume, timeliness of customer response, and accuracy in meeting client requests. • Ensures that customer service targets are met. • Responsible for maintaining and securing all written and electronic clinical records both on and offsite. • Drives performance through leadership and collaboration.

🎯 Requisitos

• Bachelor’s Degree in Business, Operations Management, Communications, or related field; • Minimum of 5 years of Call Center experience; • Minimum of 2 years of experience in managing or training staff; • Experience in delivering client focused solutions; • Demonstrated ability to communicate, present, and influence effectively at all levels of the organization; • Proven ability to handle varying responsibilities at one time with attention to detail; • Intermediate knowledge of Microsoft Office Suite; • Advanced conflict resolution skills required; • Experience with Call Center software and Database systems; • Ability to travel up to 20% of the time.

🏖️ Benefícios

• Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available • We offer desirable work schedules and a generous amount of Paid Time Off • We have a 401(k) retirement program with a company match • Employee Assistance Program (EAP) benefits are available to you and your family • …and many more!