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Account Manager, Client Engagement, Adoption

🕒 Junho 25

🌽 Illinois – Remoto

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💵 $80.000 - $95.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Ainda aberta no site da Altus Group. Verificada 11 horas atrás.

Logo of Altus Group

Altus Group

1001 - 5000 funcionários

💼 Consultoria

📦 Logística

🏠 Imobiliário

Consulting • Logistics • Real Estate

A Altus Group é uma provedora líder de inteligência de ativos e fundos para o mercado imobiliário comercial. Oferecemos inteligência como serviço para nossa base global de clientes através de uma plataforma conectada de tecnologia líder do setor, análises avançadas e serviços de consultoria.

Descrição

• Manage a portfolio of approximately 150 existing commercial real estate client accounts • Serve as the primary point of contact for client engagement, relationship management, and account coordination • Drive onboarding support, product education, usage monitoring, and ongoing engagement • Help clients embed Altus solutions into their daily workflows and realize product value • Build relationships with asset managers, operators, analysts, and senior stakeholders • Conduct regular check-ins, business reviews, and proactive client engagement • Identify upsell and cross-sell opportunities with Sales Executives • Support shared bookings targets and own primary accountability for gross retention performance • Coordinate with Product, Support, Advisory, and Sales teams to resolve client issues • Use CRM and customer success tools to track engagement, monitor account health, and identify risks or opportunities • Work with Sales partners in a 2:1 structure within a high-accountability, high-collaboration model • Support Northeast U.S. territories

🎯 Requisitos

• 2–5+ years of experience in Account Management, Customer Success, SDR/BDR, or Sales within a SaaS or B2B environment • Track record of managing client relationships and driving outcomes • Understanding of retention, expansion, and revenue accountability • Curiosity, energy, accountability, and receptiveness to feedback • Ability to engage clients at multiple levels and build trust through clear, professional communication • Ability to work in a dynamic environment with shifting priorities while maintaining structure and execution quality • Experience with CRM tools such as Salesforce is beneficial • Exposure to commercial real estate, financial services, or SaaS is an asset but not required • Strong sales or SDR experience is highly valued • Ability to travel occasionally, 25% or less • Candidates may be subject to background checks following a conditional offer

🏖️ Benefícios

• Competitive compensation, incentive and bonus plans • Total rewards package prioritizing mental, physical, and financial well-being • Professional learning and development opportunities • Access to Altus Intelligence Academy with over 150,000 hours of learning content • Mentorship from CRE professionals • Flexible Activity-Based Work model • Remote work for focused tasks and office use for collaboration • Career progression pathways into enterprise account management, sales, or leadership • Inclusive work environment • Disability accommodations • Potential background-check process for conditional-offer candidates

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Desenvolvido por Lior Neu-ner. Adoraria receber seu feedback — entre em contato por DM ou pelo e-mail support@remoterocketship.com
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