Technical Account Manager

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🕒 Março 12

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Ambient Security

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2022

🔒 Cibersegurança

🤖 Inteligência Artificial

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

A Ambient Security é uma empresa de cibersegurança focada na identificação, gestão e segurança de identidades privilegiadas em diversas plataformas, incluindo ambientes de nuvem, SaaS e on-premises. Suas soluções unificadas de ITDR (Detecção e Resposta a Ameaças de Identidade) e ISPM (Gerenciamento de Postura de Segurança de Identidade) ajudam as organizações a eliminar identidades de alto risco e prevenir possíveis violações e problemas de auditoria. Ao alavancar a IA, a Ambient Security automatiza a detecção de contas privilegiadas maliciosas, permitindo que as equipes de segurança se concentrem em ameaças de maior prioridade.

Descrição

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion • Lead customers through deployment, onboarding, testing, training, and operational rollout • Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes • Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environments • Navigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross-functional alignment • Build trusted relationships with both day-to-day users and executive stakeholders • Capture customer feedback and field insights to help shape product, process, and go-to-market improvements • Identify opportunities to deepen customer impact and expand the partnership over time • Travel up to 30%

🎯 Requisitos

• 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technology • Experience managing multi-stakeholder programs or implementations in enterprise environments • A strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit together • A customer-facing style that combines structure, urgency, and relationship-building • Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations • Excellent written and verbal communication skills • A high degree of ownership, adaptability, and follow-through

🏖️ Benefícios

• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan) • Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company • Flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand) • The latest tech and awesome swag will be delivered to your door • Full range of opportunities to connect with co-workers